Customer Service Supervisor - Retail Team Coach

Drakes Supermarkets; Brisbane; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

10% staff and family discount

Full on-the-job training

Career progression opportunities

Company funded retail management or 1-

Job summary

Drakes Supermarkets Brisbane is seeking a Customer Service Coordinator to support daily store operations and uphold our renowned service standards. You will assist with managing and coaching the customer service team, conduct stocktakes, and prepare rosters to ensure smooth shifts.

Ideal candidates will show a hands-on approach, strong communication, dedication to customer service, and a passion for merchandising and health and safety in a busy supermarket environment.

Qualifications

• Experience delivering exceptional customer service.
• Ability to supervise a team and roster staff.
• Interest in merchandising and store operations.

Responsibilities

• Assist with day-to-day operation of the customer service department.
• Coach and manage store customer service team.
• Complete stocktakes and rostering.
• Support in ensuring Drakes service standards.

Skills

POS knowledge

Team supervision

Roster planning

Customer service

Merchandising

Health & safety

Communication

Enthusiasm

Job description

Drakes Supermarkets Brisbane is seeking a Customer Service Coordinator to support daily store operations and uphold our renowned service standards. You will assist with managing and coaching the customer service team, conduct stocktakes, and prepare rosters to ensure smooth shifts.

Ideal candidates will show a hands-on approach, strong communication, dedication to customer service, and a passion for merchandising and health and safety in a busy supermarket environment.