Customer Service Manager - Lead Team & Service Excellence

Drakes Supermarkets; Central Highlands Regional; On-site; AUD 65,000 - 92,000; Full time

Benefits offered by this job

Attractive salary package

Incentives

Promotion opportunities

Dynamic growing company

Job summary

Drakes Supermarkets in Queensland is seeking an experienced Department Manager to lead front-end operations and drive exceptional customer service within a busy store environment.

You will coach and manage staff, organise rostering, and ensure cost controls while maintaining safety standards and a hands-on leadership approach. This role offers strong promotion prospects within our growing family business.

Qualifications

• Significant front end and POS knowledge.
• Unparalleled commitment to customer service.
• Experience in leading and managing staff.
• Accurate staff rostering.
• Strong leadership and delegation skills.
• Excellent communication with staff and management.
• Ordering and cost control expertise.
• Commitment to work health and safety standards.

Responsibilities

• Lead front-end operations and drive exceptional customer service.
• Coach and manage staff; organise rostering and scheduling.
• Maintain cost controls while upholding safety standards.
• Motivate a team and lead by example in a busy store environment.

Skills

Front-end knowledge

POS systems

Customer service

Staff leadership

Rostering

Communication

Cost control

Safety compliance

Coaching & development

Job description

Drakes Supermarkets in Queensland is seeking an experienced Department Manager to lead front-end operations and drive exceptional customer service within a busy store environment.

You will coach and manage staff, organise rostering, and ensure cost controls while maintaining safety standards and a hands-on leadership approach. This role offers strong promotion prospects within our growing family business.