Customer Service Shift Supervisor — Training & Perks

Drakes Supermarkets; Queensland; On-site; AUD 52,000 - 66,000; Full time

Benefits offered by this job

10% staff and family discount acrossDr

Gym memberships discount

Health insurance

Company funded training

Vehicle leasing opportunities

Job summary

Drakes Supermarkets in Queensland is seeking a hands-on Customer Service Supervisor to lead the department when the Manager is unavailable. You will oversee daily operations, mentor staff and ensure exceptional service across one of Australia's largest independent grocers.

Weekend and closing shifts are required. The role includes on-the-job training and clear opportunities for career progression within a supportive team culture nationwide.

Qualifications

• Excellent customer service and communication skills are essential.
• Able to supervise the Customer Service Department in the Manager's absence.
• Willing to work weekends and closing shifts.
• POS knowledge is preferred, but not essential.
• Strong teamwork and liaison with staff and management.

Responsibilities

• Run and supervise the Customer Service Department in the Manager's absence.
• Work weekend and closing shifts as required.
• Provide training and support to the team to deliver outstanding service.

Skills

Customer service

Team leadership

Willingness to learn

Merchandising

Health & safety

Job description

Drakes Supermarkets in Queensland is seeking a hands-on Customer Service Supervisor to lead the department when the Manager is unavailable. You will oversee daily operations, mentor staff and ensure exceptional service across one of Australia's largest independent grocers.

Weekend and closing shifts are required. The role includes on-the-job training and clear opportunities for career progression within a supportive team culture nationwide.