Customer Service Manager - Drakes Supermarkets | Expr3ss!

Drake Supermarkets Pty Ltd; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Attractive remuneration

Dynamic growing company

Potential for promotion

Job summary

Drakes Supermarkets is seeking expressions of interest for a role within our Gold Coast stores. You will join a dynamic, family-owned company with strong growth and the opportunity to tailor store service and product offerings to local customers.

The ideal candidate will demonstrate exceptional customer service, solid POS knowledge, experience supervising a team, and skills in rostering, cost control, and WHS compliance.

Qualifications

• Unparalleled commitment to customer service.
• Significant POS knowledge and experience.
• Experience supervising team members.
• Accurate staff rostering will be an advantage.
• Hands-on leadership style with a proactive approach.

Skills

Customer service

POS knowledge

Team supervision

Staff rostering

Hands-on leadership

Job description

Queensland - Gold Coast Queensland - Gold Coast

This job is open for expressions of interest only

• Attractive remuneration
• Dynamic growing company
• Potential for promotion

Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company. The successful applicant will be given the opportunity to treat the department as if it were their own business. They will be given the flexibility to tailor the stores service and product offering to meet the specific needs of the customers within the local area.

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Unparalleled commitment to customer service
• Significant POS knowledge
• Experience in supervising team members
• Accurate staff rostering will be an advantage
• Passion and enthusiasm, with a very "hands on" approach
• Ability to liaise with both staff and management
• An understanding of ordering and cost control
• Commitment to work, health and safety standards

To succeed within our organisation, applicants must be able to:

• Display a passion for customer service
• Express a positive "can do" attitude
• Problem solve Lead by example
• Motivate a team
• Communicate effectively with management, employees, customers and external stakeholders