Customer Service Shift Supervisor - Training & Growth

Drakes-Supermarkets; Rockhampton Regional; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Staff discount

Family discount

Gym membership

Health insurance

Career progression

Vehicle leasing

Job summary

Drakes Supermarkets is seeking a Customer Service Supervisor to lead the Customer Service Department in the absence of the Manager. The role is based in our stores in Queensland, with weekend and closing shifts required as part of the shift pattern.

You will join a highly supportive team in a growing national retailer, dedicated to superior customer service and staff development. A strong emphasis on training, onboarding and progressive opportunities is part of our culture.

Qualifications

• Strong commitment to customer service.
• Excellent communication skills.
• Willingness to learn new skills.
• Ability to liaise with team and management.
• Commitment to work health and safety standards.

Responsibilities

• Run and supervise the Customer Service Department in the Manager's absence.
• Weekend and closing shifts.
• Maintain high customer service standards.
• Coordinate with team and management.

Skills

POS knowledge

Willing to learn

Hands on

Customer service

Communication skills

Team liaison

Merchandising flair

Health and safety

Tools

POS system

Job description

Drakes Supermarkets is seeking a Customer Service Supervisor to lead the Customer Service Department in the absence of the Manager. The role is based in our stores in Queensland, with weekend and closing shifts required as part of the shift pattern.

You will join a highly supportive team in a growing national retailer, dedicated to superior customer service and staff development. A strong emphasis on training, onboarding and progressive opportunities is part of our culture.