Customer Service & Scheduling Specialist (Trades)

Skyco Trades; Sydney; On-site; AUD 58,000 - 72,000; Full time

Benefits offered by this job

Bonus for KPI targets

Full-time role

Training & development

Career progression opportunities

Job summary

Skyco Trades, a locally owned electrical and air conditioning company serving Sydney's Sutherland Shire and St George, is seeking a Customer Service Representative to be the first point of contact for clients.

In this fast-paced role you will handle enquiries, schedule jobs, support technicians and help maintain accurate records while contributing to ongoing growth.

This full-time position offers KPI-based bonus, fair hours and opportunities for training and career progression in a friendly team.

Qualifications

• Experience in customer service or call centre.
• Experience with scheduling and admin tasks.
• Experience in trades business is advantageous.
• Excellent written and verbal communication.

Responsibilities

• Answer incoming phone calls and emails in a professional and friendly manner.
• Make outbound calls and create new jobs.
• Book and schedule jobs in the job management system.
• Follow up quotes and assist customers with booking approved work.
• Communicate with customers regarding arrival times and updates.
• Maintain accurate customer records and job notes in systems.
• Assist with payment collection when required.
• Support service reminder campaigns and customer follow-up activities.
• Work towards individual and team performance targets.
• Provide general administrative support to the operations team.

Skills

Customer service

Scheduling

Administration

Phone etiquette

Communication skills

Tools

Job management system

CRM software

Job description

Skyco Trades, a locally owned electrical and air conditioning company serving Sydney's Sutherland Shire and St George, is seeking a Customer Service Representative to be the first point of contact for clients.

In this fast-paced role you will handle enquiries, schedule jobs, support technicians and help maintain accurate records while contributing to ongoing growth.

This full-time position offers KPI-based bonus, fair hours and opportunities for training and career progression in a friendly team.