Service Coordinator/ Scheduler

Keece Group; Sydney; Sur place; AUD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Weekly payroll

Training & development

Inclusive workplace

Résumé du poste

Keece Electrical Services – Sydney CBD NSW is seeking a Service Coordinator to keep our Sydney projects, technicians and clients moving smoothly. Based at our Artarmon office, you’ll coordinate maintenance services across multiple states and support field teams to deliver high-quality service.

The role emphasizes organisation, communication and teamwork, with full training on our job management system. You’ll manage schedules, respond to client requests and help with quotes and admin.

Qualifications

• Previous scheduling or coordination experience, ideally within facilities management or a similar environment.
• Excellent communication skills and a professional, friendly phone manner.
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities and think on your feet.
• Customer-focused approach and ability to work independently and as part of a team.

Responsabilités

• Receive, coordinate and schedule incoming maintenance work orders.
• Manage technician schedules and respond to changing priorities.
• Liaise with clients, answer queries and coordinate appointments.
• Support field teams and keep Account Managers updated on job progress.
• Assist with quotes, job documentation and general administration.
• Coordinate and manage our national network of subcontractors.

Connaissances

Scheduling

Coordination

Customer service

Microsoft Office Suite

simPRO

Outils

Microsoft Office

simPRO

Description du poste

Keece Electrical Services – Sydney CBD NSW

Are you a master of organisation with a knack for juggling priorities? Join Keece as a Service Coordinator and play a key role in keeping our projects, technicians, and clients moving smoothly.

About the Role

As our Maintenance team continues to grow nationally, we're looking for a Service Coordinator to join our Sydney team, supporting one of our major clients. Based at our Artarmon office, you'll be responsible for coordinating maintenance services across multiple states, working alongside another Service Coordinator to ensure seamless service delivery across the client's national portfolio.

You'll be managing schedules, coordinating jobs, responding to client requests and supporting our field teams to ensure works are delivered efficiently and to a high standard. It's a fast-paced role where organisation, communication and teamwork are key, and no two days are the same. Full training on our job management system will be provided.

What You'll Do:

Receive, coordinate and schedule incoming maintenance work orders.

Manage technician schedules and respond to changing priorities.

Liaise with clients, answer queries and coordinate appointments.

Support field teams and keep Account Managers updated on job progress.

Assist with quotes, job documentation and general administration.

Coordinate and manage our national network of subcontractors.

About You

You're someone who enjoys a busy environment, can juggle multiple priorities and knows how to keep things organised. You'll bring experience in scheduling, coordination or customer service, along with a proactive attitude and strong communication skills.

You'll have:

Previous scheduling or coordination experience, ideally within facilities management or a similar environment.

Excellent communication skills and a professional, friendly phone manner.

Strong organisational skills and attention to detail.

The ability to manage competing priorities and think on your feet.

A customer-focused approach and the ability to work independently and as part of a team.

Proficiency in Microsoft Office Suite.

Experience with simPRO is highly regarded.

Please note that the successful candidate will be required to undergo a background check in line with our clients' requirements.

What we will provide:

A genuine opportunity to help shape and grow our Sydney coordination team.

A fun, supportive and vibrant work environment in our Artarmon office.

Weekly payroll.

Ongoing training and development opportunities.

A culturally diverse and inclusive workplace.

About Keece

Keece is a growing electrical contracting company delivering services across Australia and New Zealand. With a workforce of over 200 employees, we operate across commercial, retail, and industrial sectors, driven by a commitment to quality, safety, and innovation. We pride ourselves on a strong team culture where compliance, efficiency, and best practice sit at the heart of everything we do.