Customer Service Representative Wanted

Remote Freelance; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Work from home

Company laptop provided

Company phone provided

Career growth

Training & Development

Fast-paced environment

Job summary

Local Electrician Sydney is seeking a professional, motivated Customer Service Representative to join our team on a permanent work-from-home basis. You will be the first point of contact for our customers, so a friendly, confident and professional phone manner is essential.

In this role you will answer inbound and outbound enquiries, book and schedule jobs for technicians, coordinate with electricians, plumbers and air conditioning technicians, keep customers updated on appointments, and help

Qualifications

• Excellent phone manner and clear communication.
• Customer-focused with a passion for great service.
• Highly organised with strong attention to detail.

Responsibilities

• Answer inbound/outbound customer inquiries professionally and promptly.
• Booking and scheduling jobs for technicians; coordinating with tradespeople.
• Entering and updating customer information and job details; maintaining accurate records.

Skills

Phone etiquette

Excellent communication

Customer-focused

Organised / detail-oriented

Multitasking

Punctual / reliable

Trades knowledge

Computer literacy

High-volume calls

Team player

Job description

Local Electrician Sydney family-owned electrical, plumbing and air conditioning business servicing customers across Sydney. We are looking for a professional, motivated and customer-focused Customer Service Representative. This is a permanent work-from-home position, ideal for someone who is organised, self-motivated and enjoys speaking with customers and working in a fast-paced environment. You will be one of the first points of contact for our customers, so having a friendly, confident and professional phone manner is essential.

Key responsibilities

• Answering inbound/outbound customer enquiries
• Responding to customer enquiries professionally and promptly
• Following up existing enquiries and warm leads
• Booking and scheduling jobs for technicians
• Coordinating with electricians, plumbers and air conditioning technicians
• Keeping customers updated regarding appointments and technician arrival times
• Assisting customers with general enquiries
• Helping convert enquiries into booked jobs
• Managing customer expectations and resolving issues professionally
• Entering and updating customer information and job details

About you

• Professional, confident and friendly
• A great communicator with an excellent phone manner
• Customer-focused and passionate about providing great service
• Highly organised with strong attention to detail
• Able to multitask and prioritise in a busy environment
• Motivated, reliable and punctual
• Has trades knowledge
• Confident using computers and learning new software
• Comfortable handling a high volume of inbound and outbound calls
• Able to build rapport and trust with customers
• A positive team player with a can-do attitude

Permanent work from home — no office commute

• Company computer provided
• Company work phone provided
• Family-owned and operated business
• Supportive and friendly team environment
• Long-term career opportunity
• Training and development opportunities
• Fast-paced and varied working environment

About us

Local Electrician Sydney family-owned electrical, plumbing and air conditioning business servicing customers across Sydney.