Remote Customer Service & Scheduling Specialist

Remote Freelance; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Work from home

Company laptop provided

Company phone provided

Career growth

Training & Development

Fast-paced environment

Job summary

Local Electrician Sydney is seeking a professional, motivated Customer Service Representative to join our team on a permanent work-from-home basis. You will be the first point of contact for our customers, so a friendly, confident and professional phone manner is essential.

In this role you will answer inbound and outbound enquiries, book and schedule jobs for technicians, coordinate with electricians, plumbers and air conditioning technicians, keep customers updated on appointments, and help

Qualifications

• Excellent phone manner and clear communication.
• Customer-focused with a passion for great service.
• Highly organised with strong attention to detail.

Responsibilities

• Answer inbound/outbound customer inquiries professionally and promptly.
• Booking and scheduling jobs for technicians; coordinating with tradespeople.
• Entering and updating customer information and job details; maintaining accurate records.

Skills

Phone etiquette

Excellent communication

Customer-focused

Organised / detail-oriented

Multitasking

Punctual / reliable

Trades knowledge

Computer literacy

High-volume calls

Team player

Job description

Local Electrician Sydney is seeking a professional, motivated Customer Service Representative to join our team on a permanent work-from-home basis. You will be the first point of contact for our customers, so a friendly, confident and professional phone manner is essential.

In this role you will answer inbound and outbound enquiries, book and schedule jobs for technicians, coordinate with electricians, plumbers and air conditioning technicians, keep customers updated on appointments, and help