Customer Service Representative (CSR)

Skyco Trades; Sydney; On-site; AUD 58,000 - 72,000; Full time

Benefits offered by this job

Bonus for KPI targets

Full-time role

Training & development

Career progression opportunities

Job summary

Skyco Trades, a locally owned electrical and air conditioning company serving Sydney's Sutherland Shire and St George, is seeking a Customer Service Representative to be the first point of contact for clients.

In this fast-paced role you will handle enquiries, schedule jobs, support technicians and help maintain accurate records while contributing to ongoing growth.

This full-time position offers KPI-based bonus, fair hours and opportunities for training and career progression in a friendly team.

Qualifications

• Experience in customer service or call centre.
• Experience with scheduling and admin tasks.
• Experience in trades business is advantageous.
• Excellent written and verbal communication.

Responsibilities

• Answer incoming phone calls and emails in a professional and friendly manner.
• Make outbound calls and create new jobs.
• Book and schedule jobs in the job management system.
• Follow up quotes and assist customers with booking approved work.
• Communicate with customers regarding arrival times and updates.
• Maintain accurate customer records and job notes in systems.
• Assist with payment collection when required.
• Support service reminder campaigns and customer follow-up activities.
• Work towards individual and team performance targets.
• Provide general administrative support to the operations team.

Skills

Customer service

Scheduling

Administration

Phone etiquette

Communication skills

Tools

Job management system

CRM software

Job description

Skyco Trades is a locally owned and operated electrical and air conditioning company servicing homeowners throughout the Sutherland Shire and St George areas.We specialise in switchboard upgrades, LED lighting, ceiling fans, EV chargers, no power issues, air con installations and air con maintenance.

Since 2015, we've built our reputation on exceptional customer service, quality workmanship and clear communication.As we continue to grow, we're looking for an organised, energetic and customer-focused Customer Service Representative to join our team.

About the Role

As the first point of contact for our customers, you'll play a vital role in creating a positive experience from the very first phone call.

You’ll be responsible for handling incoming enquiries, outbound phone calls, supporting our technicians in the field and ensuring every customer receives outstanding service throughout their journey with us.

This is a fast-paced and rewarding role that combines customer service, sales support and administration. You’ll work closely with our office team and technicians to help keep the business running smoothly while contributing to our continued growth.

What you’ll be doing

• Answer incoming phone calls and emails in a professional and friendly manner
• Making outbound calls and creating new jobs
• Booking and scheduling jobs in our job management system
• Follow up quotes and assist customers with booking approved work
• Communicate with customers regarding arrival times, job updates and follow-up requirements
• Maintain accurate customer records and job notes within our systems
• Assist with payment collection when required
• Support service reminder campaigns and customer follow-up activities
• Work towards individual and team performance targets
• Provide general administrative support to the operations team

What we’re looking for

• Someone who genuinely enjoys helping people and thrives in a busy environment.
• Previous experience in a customer service, scheduling, administration or call centre role
• Experience working within a trades business (electrical, air con, plumbing highly regarded)
• Excellent verbal and written communication skills
• A confident and professional phone manner
• Strong organisational and time management skills
• High attention to detail
• The ability to multitask and stay calm under pressure
• Confidence using computers and learning new software systems
• A positive attitude and willingness to be part of a team
• Full Australian working rights

What we offer

• Bonus structure on top for hitting KPI’s
• Full-time position, Monday to Friday 8:30am-5pm
• Supportive team culture with regular staff events and BBQs
• Ongoing training and professional development
• Clear career progression opportunities as the business grows
• Modern systems and technology to help you succeed
• Stable, long-term role within a growing local business
• Work with a company that genuinely values its staff and customers