Service Coordinator/Admin Officer (Solar & Electrical)

Energy Trade Solutions; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary + super

Job summary

NG Trade Solutions is seeking an organised Service Coordinator / Admin Officer to join our growing solar and electrical team in Brisbane. You will coordinate schedules, track job readiness, and ensure technicians have what they need to complete installations efficiently.

As the central point between customers, technicians, subcontractors, warehouse and management, you will keep workflow structured, inform customers, and uphold accountability in a fast-paced trade environment.

Qualifications

• Experience in scheduling, coordination, or administration (trade services/electrical/solar/construction highly regarded).
• Highly organised, systems‑focused, and detail‑oriented.
• Strong communicator (confident with customers and Tradies).
• Calm under pressure; able to manage competing priorities and keep the day/week on track.

Responsibilities

• Schedule residential & commercial solar/battery/electrical & plumbing jobs and manage calendars.
• Coordinate electricians, plumbers, subcontractors, and hire equipment as needed.
• Contact customers to confirm installation dates and site access.
• Monitor job progress, delays, and return visits to keep workflow on track.

Job description

About Us

NG Trade Solutions is a growing solar and electrical business providing residential and commercial solar, battery and electrical services.

We pride ourselves on clear communication, accountability and getting the job done right the first time. As our business continues to grow, we are looking for an organised, proactive and detail-oriented Service Coordinator / Admin Officer to join our team and help keep our operations running smoothly from sale through to installation and job completion.

The Role

You’ll be at the centre of our daily operations, responsible for coordinating job schedules, managing job readiness and ensuring our technicians have everything they need to complete their work efficiently.

As the central point of coordination between customers, technicians, subcontractors, the warehouse and management, you’ll play a key role in keeping our workflow organised, jobs running smoothly, customers informed and the team accountable.

We’re looking for someone who is highly organised, proactive and takes ownership of their responsibilities. You’ll be confident managing competing priorities, following tasks through to completion and staying one step ahead in a fast‑paced trade environment.

Key Responsibilities

Scheduling & Coordination

Schedule residential & commercial solar/battery/electrical & plumbing jobs.

Manage daily/weekly calendars, resolve clashes, and handle last‑minute changes.

Coordinate electricians, plumbers, subcontractors, and hire equipment as needed.

Contact customers to confirm installation dates, site access and job requirements.

Monitor job progress and coordinate outstanding works, delays and return visits.

Job Readiness & Admin

Review job notes, plans, and requirements prior to booking.

Maintain accurate CRM/job management records and status updates.

Ensure job documentation is complete and ready for invoicing.

Follow up on outstanding quotations or approvals where required.

Compliance & Approvals

Coordinate pre-installation approvals, including grid connection and DNSP applications.

Monitor approval progress and proactively follow up outstanding applications or delays.

Prepare, submit and track Small-scale Technology Certificate (STC) claims.

Maintain accurate compliance records and ensure documentation is completed within required timeframes.

Team Support

Assist with general office admin and fleet coordination when needed.

Work closely with management and leading electricians to maintain structure, efficiency, and accountability.

Communicate scheduling issues and operational delays promptly.

Identify opportunities to improve processes, efficiency and accountability.

About You

Experience in scheduling, coordination, or administration (trade services/electrical/solar/construction highly regarded).

Highly organised, systems‑focused, and detail‑oriented.

Strong communicator (confident with customers and Tradies).

Calm under pressure; able to manage competing priorities and keep the day/week on track.

Proactive problem‑solver with a team‑first mindset.

Comfortable in a fast‑paced environment with shifting priorities.

Nice to Have

Experience with a job management/CRM platform (e.g., SimPro or similar), desirable but not essential.

Understanding of field operations and practical scheduling constraints.

Exposure to grid applications, DNSP processes, and STC submissions.

Why Join Us

Stable full‑time role in a growing Electrical/Solar business.

Clear structure, supportive leadership, and a close‑knit team.

Opportunity to improve systems and grow with the business.

Competitive salary + super

commensurate with experience.