Customer Service Representative - Logistics

Alexander Appointments; Sydney; On-site; AUD 44,000 - 63,000; Full time

Benefits offered by this job

Career development opportunities

Brand-new office

Immediate start

Job summary

Alexander Appointments is assisting a well-established global transport and logistics organisation to fill several Customer Service Representative roles in Erskine Park. Based in a brand-new office, you will help keep deliveries moving, inform customers and resolve service issues.

Ideal candidates have customer service or logistics experience, excellent communication, and the ability to multitask in a fast-paced environment. Immediate start available with career development opportunities.

Qualifications

• Previous experience in customer service, call centre, administration, logistics or operations.
• Strong verbal and written communication skills.
• A proactive approach to problem-solving and resolving customer enquiries.
• The ability to manage competing priorities and work effectively under pressure.
• Excellent attention to detail and organisational skills.
• Confidence using Microsoft Office and various computer systems.
• A positive, reliable and team-oriented attitude.

Responsibilities

• Responding to customer enquiries via phone and email, providing timely and helpful solutions.
• Coordinating delivery schedules and keeping customers updated on shipment progress.
• Liaising with drivers, warehouse teams and transport operations to support smooth delivery processes.
• Investigating and resolving delivery delays, service issues and customer concerns.
• Monitoring freight movements and communicating updates to customers.
• Maintaining accurate documentation and updating internal systems.
• Building positive relationships with customers and internal stakeholders.

Skills

Customer service

Communication skills

Problem solving

Prioritisation

Attention to detail

MS Office

Tools

Microsoft Office Suite

Computer systems

Job description

Customer Service Representative - Logistics

• Multiple opportunities available | $39ph
• Modern office environment with career development opportunities

• Immediate start available | Erskine Park Location
• Multiple opportunities available | $39ph
• Modern office environment with career development opportunities

About the Opportunity

Looking for a role where no two days are the same? We are partnering with a well-established global transport and logistics organisation that is continuing to grow its operations and expand its customer service team.

Based in a brand-new, modern office in Erskine Park, these roles offer the opportunity to join a busy and supportive team at the heart of the transport and logistics operation.

You will play an important role in keeping deliveries moving, customers informed and service issues resolved. Whether you come from a customer service, call centre, transport or logistics background, this is a great opportunity to build your experience within a global organisation and develop your career.

The Role

Working in a fast-paced environment, you will be responsible for managing customer enquiries and coordinating with internal operations teams to ensure deliveries run smoothly and customers receive a high level of service.You will enjoy working in a busy environment, have a natural customer service focus and be confident communicating with a variety of people.

Key responsibilities include:

• Responding to customer enquiries via phone and email, providing timely and helpful solutions.
• Coordinating delivery schedules and keeping customers updated on shipment progress.
• Liaising with drivers, warehouse teams and transport operations to support smooth delivery processes.
• Investigating and resolving delivery delays, service issues and customer concerns.
• Monitoring freight movements and communicating updates to customers.
• Maintaining accurate documentation and updating internal systems.
• Building positive relationships with customers and internal stakeholders.

To be successful, you will bring:

• Previous experience in customer service, call centre, administration, logistics or operations.
• Strong verbal and written communication skills.
• A proactive approach to problem-solving and resolving customer enquiries.
• The ability to manage competing priorities and work effectively under pressure.
• Excellent attention to detail and organisational skills.
• Confidence using Microsoft Office and various computer systems.
• A positive, reliable and team-oriented attitude.

Experience within transport or logistics would be an advantage, but is not essential. A willingness to learn and a genuine interest in customer service are just as important.

What's in It for You?

• The opportunity to join aworld class,global transport and logistics organisation.
• Multiple vacancies available, creating opportunities to join an expanding team.
• Monday to Friday working hours, with no weekend shifts.
• Work from a brand-new office with modern facilities.
• A supportive team environment with opportunities to learn and develop.
• Exposure to the transport and logistics industry, with potential for future career progression.