Logistics Customer Service Specialist (Mon–Fri, $39/hr)

Alexander Appointments; Sydney; On-site; AUD 44,000 - 63,000; Full time

Benefits offered by this job

Career development opportunities

Brand-new office

Immediate start

Job summary

Alexander Appointments is assisting a well-established global transport and logistics organisation to fill several Customer Service Representative roles in Erskine Park. Based in a brand-new office, you will help keep deliveries moving, inform customers and resolve service issues.

Ideal candidates have customer service or logistics experience, excellent communication, and the ability to multitask in a fast-paced environment. Immediate start available with career development opportunities.

Qualifications

• Previous experience in customer service, call centre, administration, logistics or operations.
• Strong verbal and written communication skills.
• A proactive approach to problem-solving and resolving customer enquiries.
• The ability to manage competing priorities and work effectively under pressure.
• Excellent attention to detail and organisational skills.
• Confidence using Microsoft Office and various computer systems.
• A positive, reliable and team-oriented attitude.

Responsibilities

• Responding to customer enquiries via phone and email, providing timely and helpful solutions.
• Coordinating delivery schedules and keeping customers updated on shipment progress.
• Liaising with drivers, warehouse teams and transport operations to support smooth delivery processes.
• Investigating and resolving delivery delays, service issues and customer concerns.
• Monitoring freight movements and communicating updates to customers.
• Maintaining accurate documentation and updating internal systems.
• Building positive relationships with customers and internal stakeholders.

Skills

Customer service

Communication skills

Problem solving

Prioritisation

Attention to detail

MS Office

Tools

Microsoft Office Suite

Computer systems

Job description

Alexander Appointments is assisting a well-established global transport and logistics organisation to fill several Customer Service Representative roles in Erskine Park. Based in a brand-new office, you will help keep deliveries moving, inform customers and resolve service issues.

Ideal candidates have customer service or logistics experience, excellent communication, and the ability to multitask in a fast-paced environment. Immediate start available with career development opportunities.