Customer Service & Order Entry Administrator

Alexander Appointments; Sydney; On-site; AUD 44,000 - 63,000; Full time

Benefits offered by this job

Full training provided

No logistics experience required

Monday to Friday role

Office in Horsley Park

Job summary

Alexander Appointments is seeking an entry-level operations support specialist in Horsley Park, NSW. The role focuses on customer service, order processing, data entry, and general administration within a busy healthcare logistics environment.

Full training will be provided, with a Monday–Friday, on-site schedule. You will contribute to timely deliveries of healthcare products, handle enquiries, and learn order management systems while developing skills in a fast-paced logistics setting.

Qualifications

• Entry-level experience in customer service, administration, retail, or call centre environments.
• Strong data entry skills with high attention to detail.
• Clear communication skills and a professional phone manner.
• Confident using Microsoft Office and picking up new systems.
• Ability to multitask and prioritise in a fast-paced environment.
• A positive, reliable attitude and willingness to learn.
• Exposure to logistics, transport, supply chain, or healthcare (highly regarded but not essential).

Responsibilities

• Accurate order entry and processing of customer bookings
• High-volume data entry and record management
• Responding to customer enquiries via phone and email
• Updating delivery details and providing ETA updates
• Tracking orders and following up on proof of delivery (POD)
• Assisting with invoicing and general administration
• Maintaining accurate information across internal systems

Skills

Data entry accuracy

Multitasking

Customer service basics

Microsoft Office

Tools

Microsoft Office

Job description

Job Description

• Immediate start with a global healthcare logistics leader - full training provided
• $39 per hour + Super
• Monday to Friday role in Horsley Park

Whether you are an administration professional looking to build experience in a fast-paced, order management environment or just looking to commence your customer service career with a global industry leader, we would love to hear from you. You will have the ability to perform valuable work and help deliver critical healthcare products to those who need them most.

About the Role

Join a busy operations team where you will support customer service, order processing, and data entry functions. This role suits someone detail-oriented who enjoys working with systems, handling customer enquiries, and contributing to the timely delivery of healthcare-related goods.

Key Responsibilities

• Accurate order entry and processing of customer bookings
• High-volume data entry and record management
• Responding to customer enquiries via phone and email
• Updating delivery details and providing ETA updatesTracking orders and following up on proof of delivery (POD)
• Assisting with invoicing and general administration
• Maintaining accurate information across internal systems

About You

• Entry-level experience in customer service, administration, retail, or call centre environments
• Strong data entry skills with high attention to detail
• Clear communication skills and a professional phone manner
• Confident using Microsoft Office and picking up new systems
• Ability to multitask and prioritise in a fast-paced environment
• A positive, reliable attitude and willingness to learn
• Exposure to logistics, transport, supply chain, or healthcare (highly regarded but not essential)

What’s on Offer

• $39 per hour + Super
• Immediate start available
• Monday to Friday role (work-life balance)
• Modern office based in Horsley Park
• Full training provided - no logistics experience required
• Opportunity to gain experience with a global healthcare logistics company
• Pathways into long-term roles within transport and supply chain

Why Apply?

This role is ideal if you are looking to start or grow your career in customer service, administration, or logistics while contributing to services that support vulnerable people and the healthcare sector.