Sales & Customer Service Pro — Uncapped Commissions

That Sales Company; Sydney; Presencial; AUD 43.000 - 61.000; Jornada completa

Descripción de la vacante

Synergie Australia in Campbelltown seeks an Associate Representative to handle customer inquiries, process orders, and support logistics to ensure accurate, timely service.

You will coordinate with internal teams and external partners, maintain records, resolve issues, and contribute to shipping, invoicing, and customer follow-up.

The role requires strong Excel skills, basic SQL/ERP familiarity, and the ability to work in a fast-paced environment while upholding compliance.

Formación

• Proficiency in English and MS Office tools.
• Strong analytical and data management skills.
• Advanced Excel skills (Pivot Tables, Power Query, XLOOKUP).
• Knowledge of Power BI and Tableau for reporting.
• SQL for data extraction, validation, and analysis.
• Experience with ERP systems (e.g., SAP) is an advantage.

Responsabilidades

• Handle incoming calls and emails from customers, processing orders and requests accurately.
• Maintain customer service and logistics registers, ensuring timely updates.
• Build customer loyalty through professional and courteous service.
• Collaborate with internal teams, including sales and finance, to address customer needs.
• Conduct shipping and invoicing tasks in the inventory management system.
• Provide administrative support and manage customer records effectively.

Conocimientos

English language

Data management

Excel expertise

Data visualization

PowerPoint

SQL basics

Herramientas

Power BI

Tableau

SQL

SAP

Descripción del empleo

Associate Representative, Customer Service and Support

2000 Sydney APL Logistics

Job Description

Description

Responsible for ensuring that customer orders are processed accurately and efficiently, container loads are maximized, and orders are fulfilled in a timely and cost-effective manner. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements and company policies.

Responsibilities

• Process and manage customer orders efficiently and accurately in accordance with established procedures and protocols; and timeliness with high accuracy to meet customer expectations and cost-effectiveness.
• Maintain accurate and up-to-date records of customer orders and communicate any changes or issues to relevant stakeholders.
• Proactively address service issues with the respective stakeholders; escalate more complex cases to more senior colleagues and Supervisor/Manager.
• Escalate non-conformance issues for interventions and corrections.
• Respond to queries from various stakeholders.
• Cooperate with service providers (2PL/3PL etc.) to resolve warehouse, customs or trucking issues to ensure timely delivery of orders.
• Ensure all processes are documented and updated SOPs are reviewed after Logistics Analysts' updates.
• Any other responsivities as assigned by Supervisors/Managers.

• Provide excellent customer service at all times and address any customer concerns or issues in a timely and professional manner.
• Communicate effectively with customers to ensure that their orders are fulfilled to their satisfaction and their expectations are met.
• Continuously identify service gaps, give recommendations and implement solutions to enhance greater customers’ satisfaction.
• Develop and maintain strong relationships with customers to promote repeating business and customer loyalty.
• Work collaboratively with cross-functional teams to achieve common goals and objectives.
• Communicate effectively with internal and external stakeholders to ensure that customer orders are fulfilled efficiently and accurately.
• Maintain and build strong relationships with vendors and suppliers.

• Generate and analyze reports to identify trends and improvement opportunities, and recommend process enhancements to improve efficiency and effectiveness.
• Work with Supervisor/Manager to execute initiatives to improve processes and increase efficiency.
• Prepare performance metrics and other relevant data for Supervisor/Manager's presentation to key stakeholders; ensure periodic variances are explained and accounted for timely and accurately.

Qualifications

• Good command of English Language.
• Familiar with PC applications and MS Office tools.
• Strong analytical and data management skills.
• Advanced Microsoft Excel skills, including Pivot Tables, Power Query, XLOOKUP, and data analysis functions.
• Knowledge of Power BI and/or Tableau for dashboard development and reporting.
• Working knowledge of SQL for data extraction, validation, and analysis.
• Strong Microsoft PowerPoint skills for developing business presentations and reporting materials.
• Experience in reporting, data visualization, and performance analytics will be an advantage.
• Hands-on experience using CargoWise for logistics, freight forwarding or supply chain operations is highly preferred.

We think outside the box by redefining recruitment.

Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.

Synergie Australia is seeking a Customer Service / Internal Officer for their client located in Campbelltown.

Key Details

• 8:30am – 5:00pm or 7:30am - 4:00pm Monday to Friday
• $37.50 p/hr
• Start Immediately

Role Overview

Responding to phone, email, and in-person customer enquiries

Accurate order entry, purchase orders and data processing

Providing sales and administration support for the external sales team

Assisting walk-in customers at the trade counter

Ensuring a high level of customer satisfaction through timely communication and follow-up

Success Criteria

• Minimum 3 years of experience in a customer service/internal sales role
• Thrives in a responsive, team-oriented environment with strong attention to detail
• A positive, can-do attitude and excellent communication skills
• Computer literacy including MS Office (Excel), ERP system SAP experience is an advantage
• Ability to multitask, work autonomously, and meet deadlines
• Driver licence and own transport
• Unrestricted working rights in Australia

The organisation operates within the pharmaceutical sector, focusing on delivering quality healthcare products and services.

About the role

The Customer Service Specialist position is integral to maintaining high standards of customer service and operational efficiency. You will manage customer inquiries, process orders, and coordinate communication across various departments to ensure seamless service delivery.

Key responsibilities

• Handle incoming calls and emails from customers, processing orders and requests accurately
• Maintain customer service and logistics registers, ensuring timely updates
• Build customer loyalty through professional and courteous service
• Collaborate with internal teams, including sales and finance, to address customer needs
• Conduct shipping and invoicing tasks in the inventory management system
• Provide administrative support and manage customer records effectively
• Liaise with external partners to track shipments and resolve issues.

Skills & experience

• Proven experience in customer service and office administration, ideally in the healthcare or pharmaceutical sector
• Strong communication skills, both written and verbal, with the ability to manage customer feedback and complaints
• Proficiency in Microsoft Office, particularly Excel, for reporting and data management
• Ability to work independently and as part of a team, demonstrating a proactive approach to tasks.

What’s in it for you

Opportunity to work in a reputable organisation with a focus on quality and customer satisfaction. Engage in a collaborative work environment that values flexibility and team contribution. Competitive salary reflecting your experience and skills.