Customer Service Specialist

efm Logistics; Gold Coast City; On-site; AUD 68,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Modern office space and technology

Team building activities

Volunteer with charities

Job summary

efm Logistics is seeking a Customer Service Specialist for our Ormeau office. You will manage day-to-day freight movements, provide insights to Account Managers, and report on daily movements to ensure top-tier logistics service.

Your role requires strong communication, problem-solving, and MS Office proficiency, with resilience and energy to perform under pressure in a fast-paced environment.

Qualifications

• Tertiary qualification or 2+ years experience in Customer Service.
• Strong written and verbal communication, and problem-solving skills.
• Sound computer knowledge including experience with Microsoft Office Suite.
• Resilience, energy and ability to work at pace and under pressure.

Responsibilities

• Supporting and managing the day-to-day movement of freight within your portfolio.
• Providing insights into freight movements and issues to Major Account Managers.
• Reviewing and reporting on daily freight movements.
• Resolving enquiries to deliver the best logistics experience.
• Escalating priority issues relating to accounts as needed.
• Building long-term relationships with your account portfolio across various industries.

Skills

Customer service

Communication skills

MS Office

Problem solving

Resilience

Education

Tertiary qualification or 2+ years experience in Customer Service

Job description

Competitive Salary: $68,000 - $70,000 + Super + Bonus

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.

Requirements

As a Customer Service Specialist based out of our Ormeau office, you will be responsible for:

• Supporting and managing of the day-to-day movement of freight within your portfolio
• Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience
• Reviewing and reporting on daily freight movements
• Resolving enquiries in a way that provides a no better experience
• Escalating priority issues when required relating to all aspects of your accounts
• Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers

What we're looking for:

• Tertiary qualification or 2+ years experience in Customer Service
• Strong written and verbal communication, and problem-solving skills
• Sound computer knowledge including experience with Microsoft Office Suite
• Resilience, passion and ability to work at pace and under pressure
• A high level of motivation and energy with a strong focus on achieving outstanding customer experience results
• Strong focus on regular and ongoing professional development training, enhancing skills and career progression
• A dynamic and empowering culture, where we challenge each other to do it better
• An opportunity to be part of an industry leader
• Competitive salary and bonus scheme
• Modern office space and technology
• Company functions and team building activitiesPartner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally