Customer Service Representative

Lumus Imaging; Queensland; Hybrid; AUD 34,000 - 44,000; Part time

Job summary

Lumus Imaging seeks a Customer Service Representative at its Queensland Head Office in Brisbane. This casual role offers work-from-home flexibility after training and a path to permanency for the right candidate.

You will support patients and referring doctors, manage reports, handle inquiries, and perform general administration. Strong communication, MS Office skills, and confidentiality are essential for success in this role.

Qualifications

• Proficient in verbal and written communication and able to use Outlook and MS Office.
• Outstanding phone etiquette and responsiveness.
• Excellent organizational abilities with attention to detail.
• Commitment to patient confidentiality and data privacy.
• Ability to problem-solve and work independently or in a team.

Responsibilities

• Efficiently managing and dispatching patient reports.
• Assisting and addressing patient and referrer inquiries, including basic software support.
• Coordinating report variations, validations and reviews.
• Documenting compliments, complaints and feedback as needed.
• Undertaking general administrative tasks to support operations and marketing.
• Patient support with the online patient portal platform.

Skills

Verbal communication

Written communication

Outlook

MS Office

Phone etiquette

Organization

Confidentiality

Problem solving

Attention to detail

Teamwork

Job description

About the role

Join our dynamic team at Lumus Imaging's Queensland Head Office as a Customer Service Representative. This is a casual opportunity with the potential to transition into a permanent position for the right candidate.

As part of a close-knit team of four, you will play a vital role in providing exceptional support to our patients and referring doctors while contributing to the smooth operation of our customer service and administration functions. The role is based in our QLD Head Office, with work-from-home flexibility available once training has been completed and you are confident working independently in the position. Working hours consist of 8-hour shifts rostered between 7:00am and 5:00pm, Monday to Friday.

Your responsibilities will include:

• Efficiently managing and dispatching patient reports
• Assisting and promptly addressing patient and referrer inquiries, including basic software support
• Coordinating report variations, validations, and necessary reviews
• Documenting compliments, complaints, and feedback as needed
• Undertaking general administrative tasks to support our operations and marketing departments
• Patient support with our online patient portal platform

Key Requirements:

• Proficiency in verbal and written communication, along with a strong grasp of Outlook and the Microsoft Office suite
• Outstanding phone etiquette and responsiveness
• Exceptional organizational abilities
• Commitment to maintaining strict patient confidentiality
• Capability to problem-solve with minimal supervision
• Meticulous attention to detail and a high level of accuracy
• Ability to thrive both independently and as part of a team
• Willingness to follow instructions and take direction