Customer Service Representative

Lumus Imaging; Brisbane; Hybrid; AUD 39,000 - 55,000; Part time

Benefits offered by this job

Benefits platform

Fitness Passport

Corporate health insurance discounts

Career growth and development

Job summary

Lumus Imaging’s Queensland Head Office is seeking a Customer Service Representative for a casual position with potential to transition to permanent. You will support patients and referring doctors, manage reports, and assist with admin tasks, with flexible WFH after training.

Join a small team and contribute to smooth customer service operations while maintaining patient confidentiality and accuracy in a busy imaging environment.

Qualifications

• Excellent verbal and written communication skills.
• Proficient with Outlook and MS Office suite.
• Strong organisational abilities and attention to detail.
• Committed to patient confidentiality and data security.
• Able to problem-solve with minimal supervision.
• Able to work both independently and as part of a team.

Responsibilities

• Dispatch and manage patient reports efficiently.
• Respond to patient and referrer inquiries, including basic software support.
• Coordinate report variations, validations and reviews.
• Document compliments, complaints and feedback as needed.
• Perform general administrative tasks to support operations and marketing.
• Support patients using the online patient portal.

Skills

Verbal and written communication

Outlook

Microsoft Office

Organisational skills

Confidentiality

Problem solving

Attention to detail

Teamwork

Independent work

Tools

Outlook

Microsoft Office

Job description

At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.

Lumus Imaging, harnesses all of the knowledge and expertise we have gained over the last 30 years and combines it with the empathy and care of our people.

Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of independent radiologists make up our 2,000 diagnostic imaging experts and support staff across 150 sites right around the country.

About the role

Join our dynamic team at Lumus Imaging's Queensland Head Office as a Customer Service Representative. This is a casual opportunity with the potential to transition into a permanent position for the right candidate.

As part of a close-knit team of four, you will play a vital role in providing exceptional support to our patients and referring doctors while contributing to the smooth operation of our customer service and administration functions. The role is based in our QLD Head Office, with work-from-home flexibility available once training has been completed and you are confident working independently in the position. Working hours consist of 8-hour shifts rostered between 7:00am and 5:00pm, Monday to Friday.

Your responsibilities will include:

• Efficiently managing and dispatching patient reports
• Assisting and promptly addressing patient and referrer inquiries, including basic software support
• Coordinating report variations, validations, and necessary reviews
• Documenting compliments, complaints, and feedback as needed
• Undertaking general administrative tasks to support our operations and marketing departments
• Patient support with our online patient portal platform

Key Requirements:

• Proficiency in verbal and written communication, along with a strong grasp of Outlook and the Microsoft Office suite
• Exceptional organizational abilities
• Commitment to maintaining strict patient confidentiality
• Capability to problem-solve with minimal supervision
• Meticulous attention to detail and a high level of accuracy
• Ability to thrive both independently and as part of a team
• Willingness to follow instructions and take direction

Benefits and Wellbeing

As part of working for Lumus Imaging, you will have access to a range of benefits including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport - Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

Our commitment to diversity and inclusion

Lumus Imagingis an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.