Medical Secretary

Healius; Port Macquarie; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Benefits platform for everyday savings

Fitness Passport access

Corporate health insurance discounts

Career growth and development opportunities

Employee Assistance Program

Job summary

Lumus Imaging is seeking a dedicated individual for a full-time position in Port Macquarie. You will manage a high volume of inbound calls and handle patient appointments as a key contact for patients and referrers.

The ideal candidate will possess excellent communication skills and strong attention to detail, with previous call centre or medical reception experience being highly regarded. The role offers a supportive team environment and opportunities for ongoing training and development.

Qualifications

• Previous experience in a medical reception or call centre environment is highly regarded.
• Ability to multitask in a fast-paced environment.
• Flexibility to support colleagues across different duties.

Responsibilities

• Manage a high volume of inbound calls in the call centre.
• Book, reschedule, and confirm patient appointments.
• Liaise with referrers, patients, and internal teams.
• Accurately enter and update patient information.
• Perform front desk reception duties as needed.

Skills

Excellent phone manner

Strong attention to detail

Multitasking ability

Team player

Tools

Medical software systems

Job description

At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.

Lumus Imaging harnesses all of the knowledge and expertise we have gained over the last 30 years and combines it with the empathy and care of our people.

Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of independent radiologists make up our 2,000 diagnostic imaging experts and support staff across 150 sites right around the country.

About the role

You will be a key point of contact for patients and referrers, managing a high volume of inbound calls while working closely with the wider practice team. You will also be required to step into front desk duties as needed, so some reception experience or willingness to learn is essential.

Key responsibilities

• Answering and managing high volume inbound calls in the call centre
• Booking, rescheduling and confirming patient appointments
• Liaising with referrers, patients and internal teams to resolve enquiries
• Accurately entering and updating patient information in practice systems
• Stepping into front desk reception duties as required
• Working collaboratively as part of the broader Port Macquarie team

About you

• Previous experience in a medical reception or call centre environment (highly regarded)
• Excellent phone manner and communication skills
• Strong attention to detail and accuracy
• Ability to multitask in a fast paced environment
• A team player who is flexible and willing to support colleagues across different duties
• Experience with medical software systems is an advantage

What we offer

• Permanent full time hours, Monday to Friday
• Supportive and collaborative team environment
• Ongoing training and development opportunities
• The opportunity to be part of a leading national imaging provider

Benefits and Wellbeing

As part of working for Lumus Imaging, you will have access to a range of benefits including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

Our commitment to diversity and inclusion

Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

How To Apply

Please click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.

If you would like further details please email us at: