Remote Patient Support & Admin Specialist

Sweeping Corporation of America; Queensland; Hybrid; AUD 34,000 - 44,000; Part time

Job summary

Lumus Imaging seeks a Customer Service Representative at its Queensland Head Office in Brisbane. This casual role offers work-from-home flexibility after training and a path to permanency for the right candidate.

You will support patients and referring doctors, manage reports, handle inquiries, and perform general administration. Strong communication, MS Office skills, and confidentiality are essential for success in this role.

Qualifications

• Proficient in verbal and written communication and able to use Outlook and MS Office.
• Outstanding phone etiquette and responsiveness.
• Excellent organizational abilities with attention to detail.
• Commitment to patient confidentiality and data privacy.
• Ability to problem-solve and work independently or in a team.

Responsibilities

• Efficiently managing and dispatching patient reports.
• Assisting and addressing patient and referrer inquiries, including basic software support.
• Coordinating report variations, validations and reviews.
• Documenting compliments, complaints and feedback as needed.
• Undertaking general administrative tasks to support operations and marketing.
• Patient support with the online patient portal platform.

Skills

Verbal communication

Written communication

Outlook

MS Office

Phone etiquette

Organization

Confidentiality

Problem solving

Attention to detail

Teamwork

Job description

Lumus Imaging seeks a Customer Service Representative at its Queensland Head Office in Brisbane. This casual role offers work-from-home flexibility after training and a path to permanency for the right candidate.

You will support patients and referring doctors, manage reports, handle inquiries, and perform general administration. Strong communication, MS Office skills, and confidentiality are essential for success in this role.