Customer Service Operations Lead | Career Growth & Discounts

Harvey Norman Global Pty Limited; Canberra; Presencial; AUD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous staff discounts

Career progression

Descripción de la vacante

Harvey Norman Fyshwick is seeking a Customer Service Manager to lead the repairs and servicing for our customers. You will coordinate repairs, liaise with service agents and suppliers, and keep the service database up-to-date.

This role emphasizes proactive communication, timely customer updates, and hands-on admin work such as processing invoices and reporting. A strong team player with a flexible, customer-first mindset will thrive in our busy, brand-backed environment.

Formación

• Experience in a customer-focused retail business.
• Experience in a high volume administration role.
• Strong communication and interpersonal skills.
• Familiarity with Australian Consumer Law is desirable.
• Friendly, outgoing team member with a can-do attitude.

Responsabilidades

• Actively manage Harvey Norman customer repairs and servicing.
• Tag faulty products and liaise with service agents and suppliers; keep the service database up-to-date.
• Keep customers updated on repair status and ensure timely completion with excellent service.
• Assist with department administration including processing invoices, claims and reconciliations; follow company procedures.

Conocimientos

Customer service

Administration

Communication

Team player

Descripción del empleo

Harvey Norman Fyshwick is seeking a Customer Service Manager to lead the repairs and servicing for our customers. You will coordinate repairs, liaise with service agents and suppliers, and keep the service database up-to-date.

This role emphasizes proactive communication, timely customer updates, and hands-on admin work such as processing invoices and reporting. A strong team player with a flexible, customer-first mindset will thrive in our busy, brand-backed environment.