Customer Service Operations Manager

Harvey Norman Global Pty Limited; Canberra; Presencial; AUD 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Generous staff discounts

Career progression

Resumo da oferta

Harvey Norman Fyshwick is seeking a Customer Service Manager to lead the repairs and servicing for our customers. You will coordinate repairs, liaise with service agents and suppliers, and keep the service database up-to-date.

This role emphasizes proactive communication, timely customer updates, and hands-on admin work such as processing invoices and reporting. A strong team player with a flexible, customer-first mindset will thrive in our busy, brand-backed environment.

Qualificações

• Experience in a customer-focused retail business.
• Experience in a high volume administration role.
• Strong communication and interpersonal skills.
• Familiarity with Australian Consumer Law is desirable.
• Friendly, outgoing team member with a can-do attitude.

Responsabilidades

• Actively manage Harvey Norman customer repairs and servicing.
• Tag faulty products and liaise with service agents and suppliers; keep the service database up-to-date.
• Keep customers updated on repair status and ensure timely completion with excellent service.
• Assist with department administration including processing invoices, claims and reconciliations; follow company procedures.

Conhecimentos

Customer service

Administration

Communication

Team player

Descrição da oferta de emprego

Job no: 577249
Work type: Full Time
Location: Fyshwick
Categories: Sales

• Full TimePosition
• Guaranteed base earnings
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman FyshwickCustomer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.

In this role you will:

• Actively manage Harvey Norman customer repairs & servicing
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
• Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
• Run weekly reports for repairs/service jobs as required by the Proprietor
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor
• Be Health and Safety conscious

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• Experience working in a high volume administration role
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
• Customer service champion with very strong communication and interpersonal skills
• Familiarity with Australian Consumer Law (desirable)
• Friendly, outgoing, approachable and work well as a team member
• Ability to service customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services

What we offer:

• Generous staff discounts
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Advertised: 14 Oct 2026 AUS Eastern Daylight Time