Customer Service Operations Manager

Harvey Norman Ltd; Canberra; Vor Ort; AUD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Staff discounts

Career development

Performance rewards

Flexible environment

Zusammenfassung

Harvey Norman Fyshwick is seeking a Customer Service Manager to lead the customer service team in delivering Great Service, Always! to customers. You will actively manage repairs, liaise with service agents, and keep the service database up-to-date while maintaining outstanding customer relations.

The role also covers admin duties, invoicing, reconciliations, and producing weekly repair reports. A flexible, team-oriented attitude and strong communication skills are essential.

Qualifikationen

• Experience in a customer-focused retail business.
• Experience in a high-volume administration role.
• Strong communication and interpersonal skills.
• Friendly, team-oriented and flexible attitude.
• Ability to handle multiple tasks and solve problems quickly.

Aufgaben

• Actively manage customer repairs and servicing.
• Tag faulty products and liaise with service agents and suppliers.
• Keep customers informed on repairs and timelines with excellent service.
• Assist with admin duties including invoicing, claims, and finance paperwork.
• Run weekly reports for repairs/services as required by the Proprietor.
• Coordinate stock arrivals and deliveries as requested by the Proprietor.
• Adhere to Health and Safety policies.

Kenntnisse

Customer service

Administration

Communication

Teamwork

Multitasking

Jobbeschreibung

Job no: 577249
Work type: Full Time
Location: Fyshwick
Categories: Sales

• Full TimePosition
• Guaranteed base earnings
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman FyshwickCustomer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.

In this role you will:

• Actively manage Harvey Norman customer repairs & servicing
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
• Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
• Run weekly reports for repairs/service jobs as required by the Proprietor
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor
• Be Health and Safety conscious

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• Experience working in a high volume administration role
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
• Customer service champion with very strong communication and interpersonal skills
• Familiarity with Australian Consumer Law (desirable)
• Friendly, outgoing, approachable and work well as a team member
• Ability to service customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services

What we offer:

• Generous staff discounts
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Advertised: 14 Oct 2026 AUS Eastern Daylight Time