Customer Service Clerk - Furniture

Harvey Norman Ltd; Frankston; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Staff discounts

Career development support

Recognition for good performance

Flexible work environment

Job summary

Harvey Norman Frankston is seeking a Customer Service Clerk to deliver Great Service, Always! to customers in a fast-paced retail environment.

You will actively manage repairs and servicing, liaison with service agents, and keep the service database up-to-date while maintaining a high standard of customer communication and support. Join a national brand that values career progression and a flexible, positive work culture.

Qualifications

• Experience in customer-focused, successful retail business.
• Experience working in a high-volume administration role.
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude.
• Strong communication and interpersonal skills.
• Ability to think on your feet and manage your own workflow with great organisational/prioritisation skills.
• Friendly, outgoing, approachable and work well as a team member.
• Ability to service customers while managing work tasks around their needs.
• Going above and beyond to provide exceptional customer focused problem solving.

Responsibilities

• Actively manage Harvey Norman customer repairs & servicing.
• Tag faulty products and liaise with our service agents & suppliers and keep the service database up-to-date.
• Keep our customers updated on the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service.
• Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting.
• Run weekly reports for repairs/service jobs as required by the Proprietor.
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor.
• Be Health and Safety conscious.

Skills

Customer service

High-volume administration

Multitasking

Communication skills

Organisational skills

Team player

Problem solving

Job description

Job no: 577314
Work type: Full Time
Location: Frankston
Categories: Retail Administration

• Full TimePosition
• Guaranteed base earnings
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman Frankston Customer Service Team is seeking a passionate, customer service focused Customer Service Clerk to join them in delivering Great Service, Always! to their customers.

In this role you will:

• Actively manage Harvey Norman customer repairs & servicing
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
• Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
• Run weekly reports for repairs/service jobs as required by the Proprietor
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor
• Be Health and Safety conscious

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• Experience working in a high volume administration role
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
• Strong communication and interpersonal skills
• Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
• Friendly, outgoing, approachable and work well as a team member.
• Ability to service customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services

What we offer:

• Generous staff discounts
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Advertised: 21 Oct 2026 AUS Eastern Daylight Time