Customer Service Manager

Harvey Norman; Melbourne; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Staff discount

Career progression

Recognition for performance

Flexible work environment

Job summary

Harvey Norman Preston is seeking a part-time Customer Service Manager to deliver Great Service, Always! to customers while managing repairs, stock arrival, and admin tasks.

You will liaise with service agents and suppliers, run weekly repairs reports, process invoices, and maintain the service database with accuracy. This role values strong communication, teamwork, and a can-do attitude.

Generous staff discounts and career progression within a supportive national brand are on offer.

Qualifications

• Experience in a customer focused, successful retail business.
• Experience in a high volume administration role.
• Strong communication and interpersonal skills.
• Ability to juggle multiple tasks with a can-do attitude.

Responsibilities

• Actively manage customer repairs and servicing.
• Tag faulty products and liaise with service agents and suppliers; keep the service database up-to-date.
• Keep customers updated on repair status and ensure timely completion with great service.
• Assist with department admin such as processing invoices, reconciliations, and required finance paperwork.

Skills

Customer focus

Administration

Multitasking

Communication

Organisation

Team player

Problem solving

Job description

• Part Time Position
• Guaranteed base earnings
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman PrestonCustomer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.

In this role you will:

• Actively manage Harvey Norman customer repairs & servicing
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
• Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
• Run weekly reports for repairs/service jobs as required by the Proprietor
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor
• Be Health and Safety conscious

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• Experience working in a high volume administration role
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
• Customer service champion with very strong communication and interpersonal skills
• Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
• Friendly, outgoing, approachable and work well as a team member
• Ability to service customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services

What we offer:

• Generous staff discounts
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment