Customer Service & Repairs Administrator

Harvey Norman Ltd; Frankston; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Staff discounts

Career development support

Recognition for good performance

Flexible work environment

Job summary

Harvey Norman Frankston is seeking a Customer Service Clerk to deliver Great Service, Always! to customers in a fast-paced retail environment.

You will actively manage repairs and servicing, liaison with service agents, and keep the service database up-to-date while maintaining a high standard of customer communication and support. Join a national brand that values career progression and a flexible, positive work culture.

Qualifications

• Experience in customer-focused, successful retail business.
• Experience working in a high-volume administration role.
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude.
• Strong communication and interpersonal skills.
• Ability to think on your feet and manage your own workflow with great organisational/prioritisation skills.
• Friendly, outgoing, approachable and work well as a team member.
• Ability to service customers while managing work tasks around their needs.
• Going above and beyond to provide exceptional customer focused problem solving.

Responsibilities

• Actively manage Harvey Norman customer repairs & servicing.
• Tag faulty products and liaise with our service agents & suppliers and keep the service database up-to-date.
• Keep our customers updated on the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service.
• Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting.
• Run weekly reports for repairs/service jobs as required by the Proprietor.
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor.
• Be Health and Safety conscious.

Skills

Customer service

High-volume administration

Multitasking

Communication skills

Organisational skills

Team player

Problem solving

Job description

Harvey Norman Frankston is seeking a Customer Service Clerk to deliver Great Service, Always! to customers in a fast-paced retail environment.

You will actively manage repairs and servicing, liaison with service agents, and keep the service database up-to-date while maintaining a high standard of customer communication and support. Join a national brand that values career progression and a flexible, positive work culture.