Customer Service Clerk

Harvey Norman Global Pty Limited; Frankston; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Generous staff discounts

Career progression support

Recognition for good performance

Flexible and positive work environment

Job summary

Harvey Norman Frankston is seeking a Customer Service Clerk to join the team and deliver Great Service, Always!, by actively managing repairs and servicing, tagging faulty products, liaising with service agents, and keeping the service database up-to-date.

In this full-time role you will assist with admin duties, process invoices, run weekly reports, inform customers of stock arrivals and organise deliveries, while staying health and safety conscious, and contributing to a positive,

Qualifications

• Experience in a customer-focused retail business.
• Experience in a high-volume administration role.
• Ability to juggle multiple tasks with a flexible, can-do attitude.
• Strong communication and interpersonal skills.
• Ability to manage workflow with good organisation and prioritisation.

Responsibilities

• Actively manage Harvey Norman customer repairs & servicing.
• Tag faulty products and liaise with service agents and suppliers; keep the service database up-to-date.
• Keep customers updated on repair status and ensure timely completion with outstanding service.
• Assist with department admin duties including processing invoices, claims, reconciliations and finance paperwork.
• Run weekly reports for repairs/service jobs as required by the Proprietor.
• Advise customers of stock arrivals and organise deliveries as requested.
• Be health and safety conscious.

Skills

Customer service

Retail experience

Administration

Communication

Organisational skills

Team player

Problem solving

Prioritisation

Job description

Job no: 577314
Work type: Full Time
Location: Frankston
Categories: Retail Administration

• Full TimePosition
• Guaranteed base earnings
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman Frankston Customer Service Team is seeking a passionate, customer service focused Customer Service Clerk to join them in delivering Great Service, Always! to their customers.

In this role you will:

• Actively manage Harvey Norman customer repairs & servicing
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
• Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
• Run weekly reports for repairs/service jobs as required by the Proprietor
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor
• Be Health and Safety conscious

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• Experience working in a high volume administration role
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
• Strong communication and interpersonal skills
• Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
• Friendly, outgoing, approachable and work well as a team member.
• Ability to service customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services

What we offer:

• Generous staff discounts
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Advertised: 21 Oct 2026 AUS Eastern Daylight Time