Repairs & Service Operations Manager

Harvey Norman Ltd

Canberra

On-site

AUD 60,000 - 80,000

Full time

8 days ago

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Benefits offered by this job

Staff discounts

Career development

Performance rewards

Flexible environment

Job summary

Harvey Norman Fyshwick is seeking a Customer Service Manager to lead the customer service team in delivering Great Service, Always! to customers. You will actively manage repairs, liaise with service agents, and keep the service database up-to-date while maintaining outstanding customer relations.

The role also covers admin duties, invoicing, reconciliations, and producing weekly repair reports. A flexible, team-oriented attitude and strong communication skills are essential.

Qualifications

Experience in a customer-focused retail business.
Experience in a high-volume administration role.
Strong communication and interpersonal skills.
Friendly, team-oriented and flexible attitude.
Ability to handle multiple tasks and solve problems quickly.

Responsibilities

Actively manage customer repairs and servicing.
Tag faulty products and liaise with service agents and suppliers.
Keep customers informed on repairs and timelines with excellent service.
Assist with admin duties including invoicing, claims, and finance paperwork.
Run weekly reports for repairs/services as required by the Proprietor.
Coordinate stock arrivals and deliveries as requested by the Proprietor.
Adhere to Health and Safety policies.

Skills

Customer service

Administration

Communication

Teamwork

Multitasking

Job description

The role also covers admin duties, invoicing, reconciliations, and producing weekly repair reports. A flexible, team-oriented attitude and strong communication skills are essential.

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