Customer Service Officer – Registry Support, Traralgon (Temp)

ASIC; Traralgon; On-site; AUD 58,000 - 71,000; Full time

Benefits offered by this job

Attractive superannuation

Flexible work arrangements

Additional leave entitlements

Assistance for study and professional"

Job summary

ASIC in Traralgon, VIC is seeking a Customer Service Officer to be the first point of contact for registry users, delivering professional service and guiding customers to online transactions. You will handle phone and email inquiries with empathy and accuracy.

Successful candidates will complete 3–4 weeks of full-time training at the Traralgon office, with temporary 12‑month roles and multiple part-time and full-time positions. Intake monthly from November 2026 to March 2027.

Qualifications

• Completion of a high school certificate or diploma.
• Experience in customer service and team environments.
• Good computer literacy, with proficiencies in data entry using multiple software applications (e.g. Microsoft Office, databases).

Responsibilities

• Deliver professional customer service via phone and email enquiries.
• Guide customers to ASIC services and support online transactions.
• Respond with empathy and ASIC knowledge to resolve enquiries.
• Accurately record and process customer interactions using multiple systems.
• Maintain and update business registers by assessing and processing applications.
• Meet performance targets for enquiry handling and processing times.
• Provide basic IT support for account access and system issues.
• Contribute actively to the Service Delivery team.

Skills

Customer service

Empathy

Communication

Teamwork

Data entry

Problem solving

Education

High school certificate or diploma

Tools

Microsoft Office

Databases

Job description

ASIC in Traralgon, VIC is seeking a Customer Service Officer to be the first point of contact for registry users, delivering professional service and guiding customers to online transactions. You will handle phone and email inquiries with empathy and accuracy.

Successful candidates will complete 3–4 weeks of full-time training at the Traralgon office, with temporary 12‑month roles and multiple part-time and full-time positions. Intake monthly from November 2026 to March 2027.