Part Time Customer Service & Sales Consultant Traralgon

Telstra Corporation; Traralgon; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Telstra Discounts

Parental leave 16 weeks

Flexible working hours

Job summary

Telstra Corporation is seeking a Retail Consultant to assist customers with product selection, service activation, and basic troubleshooting. You will contribute to customer satisfaction and store performance while upholding Telstra’s retail standards.

You will be the trusted expert, providing guidance on tech solutions to enhance customers’ lives. The role emphasizes autonomy, teamwork, and a focus on delivering positive experiences in-store.

Qualifications

• Excellent communication and interpersonal skills for customer interactions.
• Ability to tailor solutions and upsell where appropriate.
• Proactive and resilient with a positive demeanor.
• Experience in retail or customer service is a plus.

Responsibilities

• Deliver exceptional customer experiences by helping customers select products and services.
• Be the go-to tech expert with up-to-date knowledge of Telstra offerings.
• Aim to meet and exceed sales targets and KPIs.
• Collaborate with team to maintain a welcoming store environment.

Skills

Great communication skills

Solution-oriented

Sales drive

Customer-facing experience

Job description

Job Description

Job Summary

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

Job Description

Ready to Make a Difference? Join Our Iconic Team at Telstra! At Telstra, we're more than just a leading telecommunications company—we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations. You won't just be a friendly face in-store—you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You'll Be Doing

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits

• Hourly Rate: $33.33 per hour *Junior rates apply for those under 20 years of age.
• *Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
• Plus 12% Superannuation.
• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
• Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is it You We're Looking For?

• Great Communication Skills: You're a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can‑do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we'll teach you the rest!

We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.

Other Information

If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. [e-mail].

In a business as big and diverse as ours, there's a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. Explore our teams https://www.telstra.com.au/careers/our-teams