Customer Service Officer

ASIC; Traralgon; On-site; AUD 58,000 - 71,000; Full time

Benefits offered by this job

Attractive superannuation

Flexible work arrangements

Additional leave entitlements

Assistance for study and professional"

Job summary

ASIC in Traralgon, VIC is seeking a Customer Service Officer to be the first point of contact for registry users, delivering professional service and guiding customers to online transactions. You will handle phone and email inquiries with empathy and accuracy.

Successful candidates will complete 3–4 weeks of full-time training at the Traralgon office, with temporary 12‑month roles and multiple part-time and full-time positions. Intake monthly from November 2026 to March 2027.

Qualifications

• Completion of a high school certificate or diploma.
• Experience in customer service and team environments.
• Good computer literacy, with proficiencies in data entry using multiple software applications (e.g. Microsoft Office, databases).

Responsibilities

• Deliver professional customer service via phone and email enquiries.
• Guide customers to ASIC services and support online transactions.
• Respond with empathy and ASIC knowledge to resolve enquiries.
• Accurately record and process customer interactions using multiple systems.
• Maintain and update business registers by assessing and processing applications.
• Meet performance targets for enquiry handling and processing times.
• Provide basic IT support for account access and system issues.
• Contribute actively to the Service Delivery team.

Skills

Customer service

Empathy

Communication

Teamwork

Data entry

Problem solving

Education

High school certificate or diploma

Tools

Microsoft Office

Databases

Job description

At ASIC, you can be the change that ensures a fair, strong and efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm.

Join ASIC as a Customer Service Officer and be the first point of contact for users of our Registry services - supporting entrepreneurs, professionals and the public to navigate their business journey.

• Based in Traralgon, VIC (approximately 2 hours east of Melbourne)
• Successful candidates will be required to attend 3-4 weeks of full-time training at the Traralgon office
• Temporary 12-month roles available, with multiple part-time and full-time positions
• Monthly intakes available from November 2026 to March 2027
• Applications are encouraged from school leavers and those seeking to commence a career in customer service
• Salary - $64,816 plus 15.4% superannuation (pro rata for part-time)

The Team

ASIC maintains over 30 legal registers, including the Companies and Business Names registers, which hold details of more than 3.2 million companies and 2.7 million business names. These registers are the official source of information on registered and licensed entities operating in Australia. Users from small businesses to government and the public access the ASIC Registry to register or update details, cancel registrations, or search for information. We're here to support them every step of the way.

The Role

As a Customer Service Officer, You Will

• Deliver professional customer service via phone and email enquiries
• Guide customers to ASIC services and support online transactions
• Respond with empathy and ASIC knowledge to resolve enquiries
• Accurately record and process customer interactions using multiple systems
• Maintain and update business registers by assessing and processing applications
• Meet performance targets for enquiry handling and processing times
• Provide basic IT support for account access and system issues
• Contribute actively to the Service Delivery team

Multiple intakes will be held each month from November 2026 to March 2027. We encourage you to apply, even if you are not available to commence immediately.

About You

You will build and sustain positive client relationships and exercise good judgment when resolving enquiries, providing accurate advice and information. You'll use high attention to detail when maintaining the integrity of client records and be responsive to rapidly changing priorities in a telephony-based environment. You will work collaboratively within your team and share knowledge to enhance team capability and regularly look for process improvements. You'll interact with clients through multiple communication channels including telephone, paper, webchat, email and online portals. We welcome applications from school leavers and individuals looking to start their career in customer service.

In Addition, You Will Have

• Completion of a high school certificate or diploma
• Experience in customer service and team environments
• Good computer literacy, with proficiencies in data entry using multiple software applications (e.g. Microsoft Office, databases)

Applications close at 11:59pm AEST Monday, 5 October 2026.

About ASIC

ASIC's remit is one of the broadest of regulators across the world. ASIC regulates corporations, markets, financial services and consumer credit and monitors and promotes market integrity and consumer protection in the Australian financial system. Through our enforcement work, we hold to account those who contravene the law, working to achieve strong outcomes that address the greatest consumer and investor harms.

ASIC is an equal opportunity employer seeking people who want to make a difference.

ASIC is committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work.

Applications from people of all ages, cultural backgrounds, abilities, LGBTIQ+ identity and people of Aboriginal and Torres Strait Islander decent are encouraged to apply.

We Offer a Range Of Employee Benefits Including

• Attractive superannuation
• Additional leave entitlements
• Flexible work arrangements
• Assistance for study and professional development

To work with us, you need to be an Australian Citizen and be prepared to complete an ASIC Suitability and Baseline Assessment.