Assurance Tech Support Specialist

Aussie Broadband Limited; Traralgon; On-site; AUD 65,000 - 80,000; Full time

Job summary

Aussie Broadband Limited, located in Traralgon, is seeking an Assurance Technical Support Officer to provide dependable support in a full‑time role. You will be responsible for delivering diagnostics, troubleshooting issues, and meeting customer service standards effectively.

The ideal candidate will possess strong organisational skills, communication abilities, and a keen understanding of telco technologies. This position also offers growth opportunities within the company for those who excel.

Qualifications

• Strong organisational and time-management skills are essential.
• Knowledge of telco technologies is required.
• Clear communication skills and problem-solving abilities are crucial.

Responsibilities

• Deliver frontline diagnostics and issue resolution.
• Meet customer service standards and call-handling targets.
• Respond to technical support requests via phone and digital channels.
• Troubleshoot and resolve service issues promptly.

Skills

Strong organisation and time‑management skills

Knowledge of telco technologies (e.g., Hosted PABX, MPLS, Cisco, FortiGate)

Clear and confident communication skills

Ability to troubleshoot using the OSI model

Proactive approach to problem‑solving and leadership

Confidence working independently and collaboratively

Willingness to learn quickly and adapt to new technologies

Tech‑curious customer mindset

Job description

Aussie Broadband Limited, located in Traralgon, is seeking an Assurance Technical Support Officer to provide dependable support in a full‑time role. You will be responsible for delivering diagnostics, troubleshooting issues, and meeting customer service standards effectively.

The ideal candidate will possess strong organisational skills, communication abilities, and a keen understanding of telco technologies. This position also offers growth opportunities within the company for those who excel.