Casual Customer Service Officer

TAFE Gippsland; Morwell; On-site; AUD 55,000 - 58,000; Full time

Benefits offered by this job

Employee Assistance Program

Job summary

TAFE Gippsland is seeking casual Customer Service Officers to join our Student Operations team during the peak enrolment period. You will support prospective and current students with enrolment enquiries and administrative tasks to ensure accurate documentation.

Based at Yallourn, Morwell, Traralgon or Sale FLC campus, you may travel between campuses during work hours. This role demands first-rate customer service, strong organisation and the ability to thrive in a fast-paced environment focused

Qualifications

• Proven experience in customer service and administration roles.
• Strong verbal and written communication skills.
• Ability to work collaboratively in a team and independently.

Responsibilities

• Assist enrolment enquiries and administrative processes.
• Maintain accurate student records and documentation.
• Support compliance requirements and deliver student-centred service across channels.

Skills

Customer service

Administration

Communication

Organisational skills

Problem solving

CRM systems

Travel between campuses

Teamwork

Tools

CRM software

Job description

• 2x Casual Positions until 12 March 2027 (Peak Enrolment Period Coverage)
• Position 1: 38 hours per week (Monday – Friday, 8:30am – 4:30pm)
• Position 2: 30.4 hours per week (Flexible days and hours)
• Based at either Yallourn, Morwell, Traralgon or Sale FLC campus (travel may be required during work hours, to support across other campuses)
• $40.16 per hour (inclusive of 25% casual loading) + Super
• Job Reference No. 26103

Are you passionate about delivering exceptional customer service and helping people achieve their career aspirations? Would you like to join a fast-paced work environment that values collaboration, fosters a positive and rewarding workplace culture, and is dedicated to supporting student success?

TAFE Gippsland is seeking enthusiastic, customer-focused, and highly organised Customer Service Officers to join our Student Operations team. You’ll bring together excellent customer service with strong administrative capabilities, ensuring enrolment processes are completed accurately and efficiently while supporting students throughout every stage of their enrolment journey.

About the role

As part of our peak enrolment period, we are seeking casual Customer Service Officers to provide vital support to our Student Operations team. This is an exciting opportunity to contribute to a high-volume, fast-paced environment where your organisational skills, attention to detail, and commitment to customer service will make a real difference to the student experience.

In this role, you will assist prospective and current students with enrolment enquiries and administrative processes, ensuring accurate and timely completion of enrolment documentation and student records. You will play an important role in maintaining compliance requirements while delivering professional, responsive, and student-centred service across a range of communication channels.

If you thrive in a fast-paced environment, have a keen eye for detail, and enjoy helping others achieve their goals, we'd love to hear from you.

What you’ll bring

• Proven experience in customer service and administration roles
• A collaborative and flexible approach, with the ability to work effectively both independently and as part of a team
• Exceptional verbal and written communication skills
• Strong organisational skills with the ability to manage competing priorities and maintain exceptional attention to detail
• Demonstrated problem-solving ability and commitment to delivering a positive student experience
• Strong computer literacy, using CRM and digital systems to maintain accurate records and support administrative processes
• Willingness to travel between campuses, during set work hours, as needed

Mandatory requirements

• Current Victorian Working with Children Clearance
• Current Police Check (within 12 months old)
• Current Driver’s License (some travel between campuses is a requirement of the role)

Benefits

• Employment with a progressive employer
• Competitive salaries, benefits and conditions
• Access to an Employee Assistance Program
• A diverse role with plenty of challenges

About us

For over 95 years, TAFE Gippsland has been at the forefront of vocational education and training, proudly serving the Gippsland community. As the winner of the TAFE Large Training Provider of the Year award in 2023, TAFE Gippsland stands out as a leader in empowering local students and supporting regional businesses. With a commitment to excellence, we offer a diverse range of programs, including pre-apprenticeships, apprenticeships, accredited short courses, certificates, and diplomas.

Our team of over 500 dedicated staff, spread across 13 campuses, works closely with industry partners to deliver tailored workplace training. This approach not only helps upskill the regional workforce but also drives the success of local businesses, reinforcing our vision of supporting a Skilled and Thriving Gippsland.

TAFE Gippsland is a Child Safe Organisation and equal opportunity employer. We value diversity and inclusion in our workforce and encourage people from all backgrounds, abilities, and identities to apply for our vacancies.

TAFE Gippsland is committed to fair and equitable recruitment and employment processes based on merit, competence and potential. If you would like assistance with your resume and cover letter, please contact the Gippsland Skills and Jobs Centre on 1300 282 317.