Customer Service Officer

Australian Securities & Investments Commission; Traralgon; On-site; AUD 64,000 - 76,000; Full time

Benefits offered by this job

Attractive superannuation

Additional leave entitlements

Flexible work arrangements

Study and professional development

Job summary

Australian Securities & Investments Commission (ASIC) is hiring a Customer Service Officer in Traralgon, VIC. You will be the first point of contact for users of our Registry services, helping entrepreneurs, professionals and the public navigate their business journey.

Join a dedicated team to deliver professional customer service via phone and email, guide customers to ASIC services online, and accurately record interactions.

Qualifications

• Experience in customer service and team environments.
• Proficiency with data entry and basic IT tools.
• Familiarity with Microsoft Office and databases is preferred.

Responsibilities

• Deliver professional customer service via phone and email enquiries.
• Guide customers to ASIC services and support online transactions.
• Respond with empathy and ASIC knowledge to resolve enquiries.
• Accurately record and process customer interactions across multiple systems.
• Maintain and update business registers by assessing and processing applications.
• Meet performance targets for enquiry handling and processing times.
• Provide basic IT support for account access and system issues.
• Contribute to the Service Delivery team across multiple intakes.

Skills

Customer service

Team environment

Data entry

Microsoft Office

Education

High school certificate or diploma

Tools

Databases

Email systems

IT support basics

Job description

At ASIC, you can be the change that ensures a fair, strong and efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm.Join ASIC as a Customer Service Officer and be the first point of contact for users of our Registry services - supporting entrepreneurs, professionals and the public to navigate their business journey.Based in Traralgon, VIC (approximately 2 hours east of Melbourne)Successful candidates will be required to attend 3-4 weeks of full-time training at the Traralgon officeTemporary 12-month roles available, with multiple part-time and full-time positionsMonthly intakes available from November 2026 to March 2027. Apply now, even if you are seeking a later start dateApplications are encouraged from school leavers and those seeking to commence a career in customer serviceSalary - $64,816 plus 15.4% superannuation (pro rata for part-time)The TeamASIC maintains over 30 legal registers, including the Companies and Business Names registers, which hold details of more than 3.2 million companies and 2.7 million business names. These registers are the official source of information on registered and licensed entities operating in Australia. Users from small businesses to government and the public access the ASIC Registry to register or update details, cancel registrations, or search for information. We're here to support them every step of the way.The RoleAs a Customer Service Officer, you will:Deliver professional customer service via phone and email enquiriesGuide customers to ASIC services and support online transactionsRespond with empathy and ASIC knowledge to resolve enquiriesAccurately record and process customer interactions using multiple systemsMaintain and update business registers by assessing and processing applicationsMeet performance targets for enquiry handling and processing timesProvide basic IT support for account access and system issuesContribute actively to the Service Delivery teamMultiple intakes will be held each month from November 2026 to March 2027. We encourage you to apply now, even if you are not available to commence immediately.About YouYou will build and sustain positive client relationships and exercise good judgment when resolving enquiries, providing accurate advice and information. You'll use high attention to detail when maintaining the integrity of client records and be responsive to rapidly changing priorities in a telephony-based environment.You will work collaboratively within your team and share knowledge to enhance team capability and regularly look for process improvements. You'll interact with clients through multiple communication channels including telephone, paper, webchat, email and online portals.We welcome applications from school leavers and individuals looking to start their career in customer service.In addition, you will have:Completion of a high school certificate or diplomaExperience in customer service and team environmentsGood computer literacy, with proficiencies in data entry using multiple software applications (e.g. Microsoft Office, databases)View the position description for more information or click `apply' to start your application. Applications close at 11:59pm AEST Monday, 5 October 2026.About ASICASIC's remit is one of the broadest of regulators across the world. ASIC regulates corporations, markets, financial services and consumer credit and monitors and promotes market integrity and consumer protection in the Australian financial system. Through our enforcement work, we hold to account those who contravene the law, working to achieve strong outcomes that address the greatest consumer and investor harms.ASIC is an equal opportunity employer seeking people who want to make a difference. ASIC is committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. Applications from people of all ages, cultural backgrounds, abilities, LGBTIQ+ identity and people of Aboriginal and Torres Strait Islander decent are encouraged to apply.We offer a range of employee benefits including:Attractive superannuationAdditional leave entitlementsFlexible work arrangementsAssistance for study and professional developmentTo work with us, you need to be an Australian Citizen and be prepared to complete an ASIC Suitability and Baseline Assessment.