Registry & Customer Support Specialist

Australian Securities & Investments Commission; Traralgon; On-site; AUD 64,000 - 76,000; Full time

Benefits offered by this job

Attractive superannuation

Additional leave entitlements

Flexible work arrangements

Study and professional development

Job summary

Australian Securities & Investments Commission (ASIC) is hiring a Customer Service Officer in Traralgon, VIC. You will be the first point of contact for users of our Registry services, helping entrepreneurs, professionals and the public navigate their business journey.

Join a dedicated team to deliver professional customer service via phone and email, guide customers to ASIC services online, and accurately record interactions.

Qualifications

• Experience in customer service and team environments.
• Proficiency with data entry and basic IT tools.
• Familiarity with Microsoft Office and databases is preferred.

Responsibilities

• Deliver professional customer service via phone and email enquiries.
• Guide customers to ASIC services and support online transactions.
• Respond with empathy and ASIC knowledge to resolve enquiries.
• Accurately record and process customer interactions across multiple systems.
• Maintain and update business registers by assessing and processing applications.
• Meet performance targets for enquiry handling and processing times.
• Provide basic IT support for account access and system issues.
• Contribute to the Service Delivery team across multiple intakes.

Skills

Customer service

Team environment

Data entry

Microsoft Office

Education

High school certificate or diploma

Tools

Databases

Email systems

IT support basics

Job description

Australian Securities & Investments Commission (ASIC) is hiring a Customer Service Officer in Traralgon, VIC. You will be the first point of contact for users of our Registry services, helping entrepreneurs, professionals and the public navigate their business journey.

Join a dedicated team to deliver professional customer service via phone and email, guide customers to ASIC services online, and accurately record interactions.