Customer Service Consultant

Bank Australia Limited; Traralgon; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

14% super

Free counselling (24/7)

Free flu vaccinations

Discounted gym memberships

Study assistance

Paid parental leave

Volunteer leave

Bereavement leave

Gender affirmation leave

Family violence leave

Bonus annual leave

Job summary

Bank Australia is seeking a Customer Service Consultant for our Traralgon branch. This part-time role (30.4 hours/week across Monday, Wednesday, Thursday and Friday) focuses on delivering exceptional service in a collaborative team environment.

The 12-month fixed-term contract supports our purpose-driven banking approach and inclusive culture. The successful candidate will bring excellent communication skills, a customer-first mindset and a commitment to Bank Australia’s values, including our B

Qualifications

• Strong customer service experience in a branch or call centre.
• Ability to build long-term relationships and cross-sell financial products.
• Excellent written and oral communication skills.
• Ability to work under pressure and manage priorities.
• Customer service/sales experience is essential.

Responsibilities

• Provide exceptional customer service face to face and over the phone.
• Develop long-term mutually rewarding relationships with customers through in-branch transactions including deposits, withdrawals and account openings.
• Identify opportunities to market Bank Australia’s financial products and services.
• Promote Bank Australia’s social, environmental and sustainability strategies through volunteer programs.
• Contribute to the success of the branch and the team.

Job description

Job Category: Banking and Financial Services

We currently have a part time opportunity (30.4 hours per week across Monday, Wednesday, Thursday and Friday) for a Customer Service Consultant to work in our Traralgon branch. The successful applicant will be self-motivated, have excellent communication and interpersonal skills and enjoy working in a team environment.

This is a 12-month Fixed Term Contract.

• We have big plans to become Australia’s leading purpose-driven bank.
• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, balancing profit and purpose.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 14% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Providing exceptional customer service to meet the banking requirements of our customers both face to face and over the phone
• Assisting in the development of long term mutually rewarding relationships between our bank and its customers through various in branch transactions including but not limited to cash deposit and withdrawals, educating our customers on the benefits of online banking, using the Bank Australia APP, assisting in opening business accounts
• Identifying opportunities to market our range of financial products and services through continuous education and interaction with our customers both new and existing
• Promoting Bank Australia in a positive and professional way in our social, environmental and sustainability strategies through various volunteer programs and opportunities
• Positively contributing to the success of the branch and the branch team as a whole.

What you will bring

• A track record in excellent customer service
• Confidence in building strong relationships with customers
• Well-developed written, verbal and interpersonal skills
• The ability to determine priorities and work effectively under pressure
• Previous customer service/sales experience is essential
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.