Remote Customer Contact Officer | Flexible Part-Time

Serco; Gold Coast City; Hybrid; AUD 40,641 - 57,883; Part time

Benefits offered by this job

Flexible working arrangements

24/7 Employee Assistance Program

Rewards and discounts program

Job summary

Serco in Gold Coast City is seeking a Customer Contact Officer to support customers through inbound and outbound calls while maintaining records. The role offers flexible working arrangements post-training, along with 20-30 hours per week capacity.

Candidates must demonstrate strong communication skills and attention to detail, as well as complete various pre-employment checks for Australian citizens. Exciting benefits are included.

Qualifications

• Strong attention to detail and accuracy when interacting with customers.
• Excellent communication skills, both verbal and written.
• Ability to navigate multiple screens and information systems simultaneously.
• Calm and resilient approach when handling customer enquiries.

Responsibilities

• Respond to inbound calls with clear and accurate information.
• Conduct outbound calls to follow up on enquiries.
• Navigate operating procedures to provide accurate information.
• Keep detailed records of customer interactions.

Skills

Strong attention to detail

Excellent communication skills

Ability to navigate multiple information systems

Calm and resilient approach

Commitment to teamwork

Proactive mindset

Job description

Serco in Gold Coast City is seeking a Customer Contact Officer to support customers through inbound and outbound calls while maintaining records. The role offers flexible working arrangements post-training, along with 20-30 hours per week capacity.

Candidates must demonstrate strong communication skills and attention to detail, as well as complete various pre-employment checks for Australian citizens. Exciting benefits are included.