Customer Service Officer - Library x3

Select Aust Sydney; Saint Kilda Junction; Presencial; AUD 67.000 - 72.000; A tiempo parcial

Descripción de la vacante

Randstad is recruiting for Library Customer Service Officers with part-time, on-site work in St Kilda. Roles involve assisting library visitors, handling borrowing and catalog searches, and supporting digital resources. Shifts total 21 hours per week across three roster options, with an hourly rate of $48.85–$52.18 plus superannuation.

Immediate start with potential for permanent roles. WWCC and National Police Clearance are required.

Formación

• Demonstrated experience in customer service or front-facing roles.
• Strong interpersonal and communication skills.
• Proficiency with standard computers and library software.
• WWCC and National Police Clearance where required.
• Availability to work on-site in St Kilda across specified shifts.

Responsabilidades

• Deliver warm, professional front-of-house service to library visitors.
• Assist patrons with borrowing, returns, catalog searches, and digital resources.
• Resolve general inquiries and support printing/PC access.
• Support library administration, circulation duties, and shelf maintenance.

Conocimientos

Customer service

Front-facing

Interpersonal skills

Computer literacy

Library software

Herramientas

Library management system

Office equipment

Descripción del empleo

Job Type: Contract position | Full time position

Job Description

Library Customer Service Officer Location: St Kilda (100% on-site) Work Type: Part-time (21 hours per week) Pay Rate: $48.85 - $52.18 per hour + superannuation Tenure: ASAP start - until Jan 2027 with potential for 2 roles transitioning to a permanent ongoing position

About the Opportunity

Randstad is proud to recruit for 3 x customer-focused Customer Service Officers with background working in Libraries based near St Kilda .

These are rewarding part-time opportunities (21 hours/week) offering an attractive hourly rate, a vibrant community setting, and genuine pathways toward a permanent ongoing role.

Available Shifts & Roster Options

We are currently recruiting across three distinct roster options (each totaling 21 hours per week):

• Position 1: Monday (evening shift), Tuesday, Wednesday
• Position 2: Monday, Thursday (evening shift), Friday
• Position 3: Wednesday, Thursday (evening shift), Friday

Key Responsibilities

Deliver warm, professional, front-of-house customer service to library visitors and community members. Assist patrons with borrowing, returns, catalog searches, and digital library resources. Resolve general inquiries, assist with printing/PC access, and maintain welcoming public spaces. Support library administration, circulation duties, and shelf maintenance.

Key Requirements

Demonstrated experience in customer service, front-facing administration, or public-facing library environments. Strong interpersonal and communication skills, with a patient and approachable attitude. Proficiency with standard computers, library management systems (or quick adaptability to new software), and office equipment.

Availability to work 100% on-site in St Kilda across your chosen shift schedule. Current Working with Children Check (WWCC) and willingness to undergo a National Police Clearance.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.