Library Customer Service Specialist - Part-Time, St Kilda

Randstad Australia; Melbourne; On-site; AUD 67,000 - 72,000; Part time

Job summary

Randstad Australia is seeking three Library Customer Service Officers to provide warm, frontline service at our St Kilda site. These PT roles are 21 hours per week with shifts including evenings and weekdays, offering a competitive hourly rate and a clear pathway to a permanent role.

Responsibilities include assisting library patrons with borrowing, searches, printing, and digital resources while maintaining a welcoming environment.

Qualifications

• Demonstrated experience in customer service, front-facing administration, or public-facing library environments.
• Strong interpersonal and communication skills, with a patient and approachable attitude.
• Proficiency with standard computers, library management systems (or quick adaptability to new software), and office equipment.
• Availability to work 100% on-site in St Kilda across your chosen shift schedule.
• Current WWCC and willingness to undergo a National Police Clearance.

Responsibilities

• Deliver warm, professional, front-of-house customer service to library visitors and community members.
• Assist patrons with borrowing, returns, catalog searches, and digital library resources.
• Resolve general inquiries, assist with printing/PC access, and maintain welcoming public spaces.
• Support library administration, circulation duties, and shelf maintenance.

Skills

Customer service

Front-facing administration

Public library experience

Communication

WWCC & police clearance readiness

Tools

Library management system

Office software

Job description

Randstad Australia is seeking three Library Customer Service Officers to provide warm, frontline service at our St Kilda site. These PT roles are 21 hours per week with shifts including evenings and weekdays, offering a competitive hourly rate and a clear pathway to a permanent role.

Responsibilities include assisting library patrons with borrowing, searches, printing, and digital resources while maintaining a welcoming environment.