Customer Service Officer - Library x3

Randstad Pty; Melbourne; On-site; AUD 67,000 - 72,000; Part time

Job summary

Randstad Pty is seeking three Library Customer Service Officers to join our team in St Kilda, Melbourne. These part-time, on-site roles offer 21 hours per week with hourly pay rates between $48.85 and $52.18 plus super, with ASAP start and potential for a permanent transition.

Duties include front-of-house service, patron assistance, and circulation support.

Qualifications

• Experience in customer service or front-facing admin.
• Strong interpersonal and communication skills.
• Proficiency with standard computers and library management systems.
• Willingness to obtain WWCC and National Police Clearance.
• 100% on-site in St Kilda.

Responsibilities

• Deliver warm, professional, front-of-house customer service to library visitors and community members.
• Assist patrons with borrowing, returns, catalog searches, and digital library resources.
• Resolve general inquiries, assist with printing/PC access, and maintain welcoming public spaces.
• Support library administration, circulation duties, and shelf maintenance.

Skills

Customer service

Front-facing administration

Public-facing library environments

Interpersonal communication

Tech-savvy / IT literacy

Tools

Library management systems

Office equipment

Job description

Library Customer Service Officer
Location: St Kilda (100% on-site)
Work Type: Part-time (21 hours per week)
Pay Rate: $48.85 – $52.18 per hour + superannuation
Tenure: ASAP start - until Jan 2027 with potential for 2 roles transitioning to a permanent ongoing position

About the Opportunity

Randstad is proud to recruit for 3 x customer-focused Customer Service Officers with background working in Libraries based near St Kilda.

These are rewarding part-time opportunities (21 hours/week) offering an attractive hourly rate, a vibrant community setting, and genuine pathways toward a permanent ongoing role.

Available Shifts & Roster Options

We are currently recruiting across three distinct roster options (each totaling 21 hours per week):

• Position 1: Monday (evening shift), Tuesday, Wednesday
• Position 2: Monday, Thursday (evening shift), Friday
• Position 3: Wednesday, Thursday (evening shift), Friday

Key Responsibilities

• Deliver warm, professional, front-of-house customer service to library visitors and community members.
• Assist patrons with borrowing, returns, catalog searches, and digital library resources.
• Resolve general inquiries, assist with printing/PC access, and maintain welcoming public spaces.
• Support library administration, circulation duties, and shelf maintenance.

Key Requirements

• Demonstrated experience in customer service, front-facing administration, or public-facing library environments.
• Strong interpersonal and communication skills, with a patient and approachable attitude.
• Proficiency with standard computers, library management systems (or quick adaptability to new software), and office equipment.
• Availability to work 100% on-site in St Kilda across your chosen shift schedule.
• Current Working with Children Check (WWCC) and willingness to undergo a National Police Clearance.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Qualification

• Previous experience working in libraries space is highly regarded
• Customer service experience
• Strong admin and systems savvy.