Customer Service Officer - Library x3

Randstad Australia; Melbourne; On-site; AUD 67,000 - 72,000; Part time

Job summary

Randstad Australia is seeking three Library Customer Service Officers to provide warm, frontline service at our St Kilda site. These PT roles are 21 hours per week with shifts including evenings and weekdays, offering a competitive hourly rate and a clear pathway to a permanent role.

Responsibilities include assisting library patrons with borrowing, searches, printing, and digital resources while maintaining a welcoming environment.

Qualifications

• Demonstrated experience in customer service, front-facing administration, or public-facing library environments.
• Strong interpersonal and communication skills, with a patient and approachable attitude.
• Proficiency with standard computers, library management systems (or quick adaptability to new software), and office equipment.
• Availability to work 100% on-site in St Kilda across your chosen shift schedule.
• Current WWCC and willingness to undergo a National Police Clearance.

Responsibilities

• Deliver warm, professional, front-of-house customer service to library visitors and community members.
• Assist patrons with borrowing, returns, catalog searches, and digital library resources.
• Resolve general inquiries, assist with printing/PC access, and maintain welcoming public spaces.
• Support library administration, circulation duties, and shelf maintenance.

Skills

Customer service

Front-facing administration

Public library experience

Communication

WWCC & police clearance readiness

Tools

Library management system

Office software

Job description

Library Customer Service Officer

Location: St Kilda (100% on-site)

Work Type: Part-time (21 hours per week)

Pay Rate: $48.85 – $52.18 per hour + superannuation

Tenure: ASAP start - until Jan 2027 with potential for 2 roles transitioning to a permanent ongoing position

About The Opportunity

Randstad is proud to recruit for 3 x customer-focused Customer Service Officers with background working in Libraries based near St Kilda.

These are rewarding part-time opportunities (21 hours/week) offering an attractive hourly rate, a vibrant community setting, and genuine pathways toward a permanent ongoing role.

Available Shifts & Roster Options

• Position 1: Monday (evening shift), Tuesday, Wednesday
• Position 2: Monday, Thursday (evening shift), Friday
• Position 3: Wednesday, Thursday (evening shift), Friday

Key Responsibilities

• Deliver warm, professional, front-of-house customer service to library visitors and community members.
• Assist patrons with borrowing, returns, catalog searches, and digital library resources.
• Resolve general inquiries, assist with printing/PC access, and maintain welcoming public spaces.
• Support library administration, circulation duties, and shelf maintenance.

Key Requirements

• Demonstrated experience in customer service, front-facing administration, or public-facing library environments.
• Strong interpersonal and communication skills, with a patient and approachable attitude.
• Proficiency with standard computers, library management systems (or quick adaptability to new software), and office equipment.
• Availability to work 100% on-site in St Kilda across your chosen shift schedule.
• Current Working with Children Check (WWCC) and willingness to undergo a National Police Clearance.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.