Library Customer Support Officer

Michael Page; Saint Kilda Junction; On-site; AUD 60,000 - 75,000; Part time

Job summary

Michael Page is seeking a Library Customer Support Officer in St Kilda to provide front-line service to visitors and support daily customer enquiries in the public sector.

You will help people access library services, maintain an orderly space, and contribute to a welcoming experience for the community. The role includes greeting visitors, handling routine transactions, and escalating complex queries as needed.

Qualifications

• Experience in library support and front-line customer service.
• Ability to communicate clearly and respectfully with a broad range of customers.
• Confidence handling enquiries and providing accurate information.
• Familiarity with library procedures and routine transactions.

Responsibilities

• Welcome library visitors and provide information about services.
• Respond to customer enquiries in person, by phone and through service channels.
• Assist customers to access library resources and memberships.
• Process routine customer transactions and keep records up to date.
• Maintain neat, accessible public spaces for visitors.
• Refer complex enquiries to the appropriate team member.
• Support daily library operations including opening/closing.

Skills

Library support

Customer service

Clear communication

Procedural knowledge

Tools

Library system

Job description

As a Library Customer Support Officer , you will provide helpful front-line service to library visitors and support day-to-day customer enquiries in the public sector. You will help people access library services, maintain an orderly customer area and contribute to a welcoming experience for the community.

The organisation operates in the public sector in St Kilda.

Description

• Welcome library visitors and provide clear, courteous information about available services and facilities.
• Respond to customer enquiries in person, by phone and through relevant service channels, helping people find practical answers.
• Assist customers to access library resources, memberships and basic service information.
• Process routine customer transactions accurately and keep records up to date in line with established procedures.
• Maintain neat, accessible public spaces so visitors can use the library comfortably and safely.
• Refer complex enquiries to the appropriate team member to ensure customers receive the right support.
• Support daily library operations, including opening, closing and preparing customer service areas.
• Promote respectful use of library facilities and help create a positive experience for all visitors.

Profile

A successful 'Library Customer Support Officer' should have:

• Experience in Library Support
• Ability to communicate clearly and respectfully with a broad range of customers.
• Confidence handling enquiries and providing accurate information.
• Ability to follow procedures and complete routine transactions with care.
• Comfort using computer systems to record customer information and access service details.
• Ability to maintain organised customer areas and manage daily tasks reliably.

Job Offer

• Temporary Library Customer Support Officer contract in St Kilda.
• Great work environment