Library Customer Support Officer

Michael Page; Melbourne; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Temporary contract

Part-time flexibility

Supportive work environment

Job summary

Michael Page is recruiting for a part-time temporary Library Customer Support Officer in St Kilda. The role focuses on welcoming visitors, guiding them to services, and processing routine transactions.

Ideal candidates will have experience in library support, strong communication with diverse customers, and the ability to follow procedures while maintaining tidy public spaces.

Qualifications

• Experience in Library Support.
• Ability to communicate clearly and respectfully with a broad range of customers.
• Confidence handling enquiries and providing accurate information.
• Ability to follow procedures and complete routine transactions with care.
• Comfort using computer systems to record customer information and access service details.
• Ability to maintain organised customer areas and manage daily tasks reliably.

Responsibilities

• Welcome library visitors and provide clear, courteous information about available services and facilities.
• Respond to customer enquiries in person, by phone and through relevant service channels, helping people find practical answers.
• Assist customers to access library resources, memberships and basic service information.
• Process routine customer transactions accurately and keep records up to date in line with established procedures.
• Maintain neat, accessible public spaces so visitors can use the library comfortably and safely.
• Refer complex enquiries to the appropriate team member to ensure customers receive the right support.
• Support daily library operations, including opening, closing and preparing customer service areas.
• Promote respectful use of library facilities and help create a positive experience for all visitors.

Skills

Experience in Library Support

Clear communication

Confident in handling enquiries

Follow procedures

Computer literacy

Organised workspace

Job description

About Our Client

The organisation operates in the public sector in St Kilda.

• Part time temp role.
• Immediate start

Job Description

• Welcome library visitors and provide clear, courteous information about available services and facilities.
• Respond to customer enquiries in person, by phone and through relevant service channels, helping people find practical answers.
• Assist customers to access library resources, memberships and basic service information.
• Process routine customer transactions accurately and keep records up to date in line with established procedures.
• Maintain neat, accessible public spaces so visitors can use the library comfortably and safely.
• Refer complex enquiries to the appropriate team member to ensure customers receive the right support.
• Support daily library operations, including opening, closing and preparing customer service areas.
• Promote respectful use of library facilities and help create a positive experience for all visitors.

The Successful Applicant

• Experience in Library Support
• Ability to communicate clearly and respectfully with a broad range of customers.
• Confidence handling enquiries and providing accurate information.
• Ability to follow procedures and complete routine transactions with care.
• Comfort using computer systems to record customer information and access service details.
• Ability to maintain organised customer areas and manage daily tasks reliably.

What's on Offer

• Temporary Library Customer Support Officer contract in St Kilda.
• Part time flexibility
• Great work environment

Quote job ref: JN-112026-7140012