Customer Service Officer

people2people; Brisbane; Presencial; AUD 47.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hourly rate $36.81 + Super

Mon-Fri 7:00am–3:00pm

Inner South Brisbane location

Parking available

Gaining FMCG experience

Descripción de la vacante

people2people is seeking an experienced Customer Service Officer for an initial 6-8 week assignment with a well-established FMCG organisation in Brisbane.

You will handle high volumes of enquiries, process orders via phone, email, and live chat, manage returns, and maintain accurate records while building strong relationships with customers and internal teams. Hours are Monday to Friday, 7:00am to 3:00pm, with $36.81 per hour plus Super.

Formación

• Experience in a busy customer service environment.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Professional and confident phone manner.
• High computer literacy and ability to learn new systems quickly.
• Ability to multitask and prioritise in a fast-paced environment.
• Experience using Dynamics 365 is advantageous.
• FMCG industry experience is advantageous but not essential.

Responsabilidades

• Process customer orders via phone, email, and live chat.
• Manage returns, exchanges, and customer enquiries.
• Ensure accurate data entry and order processing.
• Make outbound calls to confirm order details and customer information.
• Maintain and update customer records.
• Build strong relationships with customers and internal stakeholders.
• Collaborate with the wider team to meet service and performance targets.

Conocimientos

Customer service experience

Attention to detail

Excellent communication

Professional phone manner

Computer literacy

Multitasking

Dynamics 365

FMCG experience

Herramientas

Dynamics 365

Descripción del empleo

Looking for your next customer service opportunity with an immediate start? Join a well-established FMCG organisation that is known for its fast-paced environment, strong market presence, and supportive team culture. This is an excellent opportunity to secure a short-term assignment with the potential for extension while gaining experience within a respected industry leader.

About the Company

Our client is a long-standing FMCG business supplying a broad range of consumer products across Australia. With a reputation built on quality, reliability, and exceptional customer service, they offer a friendly and collaborative workplace where team members are valued and supported.

About the Role

We are seeking an experienced and motivated Customer Service Officer to join the team on an initial 6-8 week assignment.

Working Monday to Friday from 7:00am to 3:00pm, you will play a key role in delivering outstanding customer service while managing a high volume of enquiries and order processing activities.

Key responsibilities include:

• Processing customer orders via phone, email, and live chat
• Managing returns, exchanges, and customer enquiries
• Ensuring accurate data entry and order processing
• Making outbound calls to confirm order details and customer information
• Maintaining and updating customer records
• Building strong relationships with customers and internal stakeholders
• Working collaboratively with the wider team to meet service and performance targets

About You

To be successful in this role, you will bring:

• Previous customer service experience in a busy environment
• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• A professional and confident phone manner
• High computer literacy and the ability to learn new systems quickly
• The ability to multitask and prioritise effectively in a fast-paced environment
• Experience using Dynamics 365 (highly advantageous)
• FMCG industry experience (highly regarded but not essential)

What's on Offer?

• $36.81 per hour + Super
• Monday to Friday schedule with no weekend work
• Inner South Brisbane location
• Ample street parking available
• Opportunity to gain experience with a well-known FMCG organisation