Customer Support AgentNew

Tacticall Recruitment; Brisbane; On-site; AUD 48,000 - 69,000; Full time

Job summary

Tacticall Recruitment is recruiting for a Customer Support Officer to join a global, renowned organisation. You will be the first point of contact for invoicing and account enquiries, handling calls and emails from a Brisbane-based team and delivering timely resolutions.

You'll work within a close-knit team of around 10 and aim for First Contact Resolution, using multiple systems to support accounts receivable outcomes.

Qualifications

• Experience in a fast-paced customer service or contact centre environment.
• Strong customer-first mindset with a passion for resolving problems.
• Confidence navigating multiple systems while investigating customer enquiries.
• Excellent phone communication and active listening skills.
• Experience working towards KPIs and service standards.

Responsibilities

• Respond to inbound customer calls and emails relating to invoicing enquiries.
• Investigate and resolve account and billing issues.
• Provide exceptional customer service while supporting accounts receivable outcomes.
• Escalate complex enquiries to specialist teams when required.
• Maintain accurate customer records across multiple systems.
• Participate in quality assurance and continuous improvement initiatives.

Skills

Customer service

Active listening

Time management

Multisystem handling

Tools

CRM software

Job description

Looking for your next customer service opportunity with a world-renowned organisation?

We're seeking customer-focused professionals who thrive on solving problems and delivering exceptional service. Join a globally recognised employer with a reputation for putting both its customers and employees first.

This is an exciting opportunity to work with a collaborative, high-performing team supporting small and medium-sized businesses across Australia.

About the Role

As a Customer Support Officer, you'll be the first point of contact for customers with invoicing and account enquiries.

You'll manage inbound calls and emails, investigate issues, and deliver timely, accurate resolutions while providing an outstanding customer experience.

Working within a close-knit team of around 10 people, you'll be committed to achieving First Contact Resolution, ensuring customer enquiries are resolved efficiently wherever possible.

Your responsibilities will include:

• Responding to inbound customer calls and emails relating to invoicing enquiries
• Investigating and resolving account and billing issues
• Providing exceptional customer service while supporting accounts receivable outcomes
• Escalating complex enquiries to specialist teams when required
• Maintaining accurate customer records across multiple systems
• Participating in quality assurance and continuous improvement initiatives

About You

We're looking for someone who enjoys helping people and takes pride in delivering exceptional service.

You'll bring

• Experience in a fast-paced customer service or contact centre environment
• A strong customer-first mindset with a passion for resolving problems
• Confidence navigating multiple systems while investigating customer enquiries
• Excellent phone communication and active listening skills
• Strong time management and the ability to prioritise competing tasksExperience working towards KPIs and service standards
• A genuine appreciation for diversity, inclusion and working collaboratively with people from all backgrounds

What's On Offer

• $42.49 per hour + Super
• Full-time hours, Monday to Friday
• Rotating roster between 7:00am and 5:00pm
• Brisbane CBD office with easy access to public transport
• Initial 3-month temporary assignment with potential for extension
• The opportunity to build your experience with a globally recognised organisation