Customer Service Representative

Frog Recruitment; Sydney; Hybrid; AUD 65,000 - 75,000; Full time

Job summary

Frog Recruitment in Sydney is seeking an experienced Customer Service Representative to join a leading Australian FMCG organisation on a 12-month fixed-term contract. The role focuses on order processing and customer service, with responsibilities including handling inquiries, processing orders, and maintaining high levels of customer satisfaction while working two days from home each week.

You will join a collaborative, high-performing team, supporting key business initiatives and contributing

Qualifications

• Experience in customer service within FMCG or similar fast-paced settings.
• Strong attention to detail and ability to manage multiple tasks.
• Experience with Dynamics 365 is advantageous.
• Professional phone manner and personable approach.

Responsibilities

• Process customer orders accurately and efficiently.
• Respond to customer inquiries and provide timely solutions.
• Maintain effective communication with customers and internal teams.
• Ensure customer satisfaction through quality service delivery.
• Collaborate with team members to improve service processes.

Skills

Customer service

Attention to detail

Multi-tasking

Communication skills

Tools

Dynamics 365

Job description

An exciting opportunity is available for an experienced Customer Service to join a leading Australian FMCG organisation on a 12-month fixed term contract. This role will see you working within a collaborative and high-performing team, supporting key business initiatives and contributing to the continued success of a well-established national business.

About the role

The Customer Service Representative position is a 12-month fixed-term contract role, focusing on order processing and customer service. You will be responsible for managing customer inquiries, processing orders efficiently, and ensuring high levels of customer satisfaction while working two days from home each week.

Key responsibilities

• Process customer orders accurately and efficiently.
• Respond to customer inquiries and provide timely solutions.
• Maintain effective communication with customers and internal teams.
• Ensure customer satisfaction through quality service delivery.
• Collaborate with team members to improve service processes.

Skills & experience

• Strong attention to detail and the ability to manage multiple tasks
• High computer literacy and confidence learning new systems
• Experience with Dynamics 365 (highly advantageous)
• A professional phone manner and personable approach
• Comfort working in a fast-paced, high-volume environment
• FMCG experience (highly regarded)

At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.