Experienced Team Member

Grill'D; Sydney; Vor Ort; AUD 48.000 - 58.000; Vollzeit

Benefits dieser Stelle

Career development opportunities

Paid parental leave

Bonus leave

Salary sacrificing for superannuation

Employee discounts

Zusammenfassung

Grill'D in Seven Hills is seeking an experienced Customer Service Officer for an immediate start. The role focuses on processing customer orders, handling phone and email inquiries, and managing returns and credits. You will maintain CRM records and support the national customer service team.

Requirements include strong communication, Excel skills, and the ability to commit to the assignment length. The position offers an immediate start with hourly pay of $37.50 plus Superannuation.

Qualifikationen

• Experience in customer service and order processing.
• Excel proficiency required.
• Strong written and verbal communication skills.

Aufgaben

• Respond to incoming calls, emails, and messages from program participants, employers, partners and staff providing exceptional customer service and addressing inquiries and concerns.
• Deliver first-class service to customers by serving customers on the national customer service team lines and other customer contact channels.
• Collaborate with employers to understand staffing needs and job requirements and process information in CRM to facilitate matching of suitable candidates for available positions.
• Receive customer feedback, complaints and desired resolution accurately and thoroughly.
• Maintain accurate and up-to-date records of interactions in the CRM system.

Kenntnisse

Customer service

Order processing

Excel

MS Office

Communication

Tools

CRM software

Jobbeschreibung

Immediate start - $37.50 per hour + Super

Seven Hills Location

We are currently seeking an experienced Customer Service Officer to join a medical company located in Seven Hills. This role is available for an immediate start, and you must be able to commit to the length of the assignment.

The Role

• Processing customer orders
• Responding to phone and email enquiries - Stock Availability, ETA's, Pricing
• Processing Sales Order returns and Issuing Credit Notes
• Database maintenance and data entry

About You

• Experience within Customer Service and Order Processing
• Experience with Excel
• Have intermediate MS Office
• Have clear and concise communication skills
• Be available to commit to the length of the assignment

What will you do?

• Respond to incoming calls, emails, and messages from program participants, employers, partners and staff providing exceptional customer service and addressing their inquiries and concerns in a timely manner.
• Deliver first-class service to customers by serving customers on the national customer service team lines and other customer contact channels
• Collaborate with employers to understand their staffing needs and job requirements and process the information in CRM to facilitate the matching of suitable candidates for available positions
• Receive customer feedback, complaint and desired resolution accurately and thoroughly.
• Maintain accurate and up-to-date records of interactions, ensuring that all stakeholder's information and service details are correctly documented in the CRM system

Who are you?

• High level verbal and written communication skills
• Time management and organisational skills, and attention to detail
• Exceptional interpersonal skills with an ability to communicate with all levels of staff, clients, stakeholders and community
• Proven experience in a range of areas – ideally from sales, customer service, finance, marketing, recruitment and/or management delivery
• Understanding of Workforce Australia Guidelines and Disability Employment Service Guidelines (highly regarded)
• Understanding of eligibility check lists on Self Employment Assistance program (highly regarded)

What can we offer you?

• Access to career development opportunities
• Up to 15 weeks of paid Parental Leave
• Bonus Leave days
• Salary Sacrificing for Superannuation and Novated Leasing
• Employee discount program covering a range of goods and services