Customer Service Representative

Frog Recruitment; Port Macquarie; Hybrid; AUD 55,000 - 70,000; Full time

Job summary

Frog Recruitment in Australia seeks a Customer Service Representative for a 12-month fixed-term contract within a leading FMCG organisation. The role focuses on order processing and customer service, with two days from home each week to support flexible work arrangements.

You will manage customer inquiries, process orders accurately, and work with a high-performing team to deliver outstanding service. Prior customer service and order processing experience are required.

Qualifications

• Strong attention to detail and the ability to manage multiple tasks.
• High computer literacy and confidence learning new systems.
• Experience with Dynamics 365 (highly advantageous).
• Proven customer service experience.
• Order processing experience.
• A professional phone manner and personable approach.
• Comfort working in a fast-paced, high-volume environment.
• FMCG experience (highly regarded).

Responsibilities

• Process customer orders accurately and efficiently.
• Respond to customer inquiries and provide timely solutions.
• Maintain effective communication with customers and internal teams.
• Ensure customer satisfaction through quality service delivery.
• Collaborate with team members to improve service processes.

Skills

Attention to detail

Multitasking

Phone manner

Customer service

Fast pace

Tools

Dynamics 365

Job description

About the organisation

An exciting opportunity is available for an experienced Customer Service to join a leading Australian FMCG organisation on a 12-month fixed term contract. This role will see you working within a collaborative and high-performing team, supporting key business initiatives and contributing to the continued success of a well-established national business.

About the role

The Customer Service Representative position is a 12-month fixed-term contract role, focusing on order processing and customer service. You will be responsible for managing customer inquiries, processing orders efficiently, and ensuring high levels of customer satisfaction while working two days from home each week.

Key responsibilities

• Process customer orders accurately and efficiently.


• Respond to customer inquiries and provide timely solutions.


• Maintain effective communication with customers and internal teams.


• Ensure customer satisfaction through quality service delivery.


• Collaborate with team members to improve service processes.

Skills & experience

• Strong attention to detail and the ability to manage multiple tasks


• High computer literacy and confidence learning new systems


• Experience with Dynamics 365 (highly advantageous)


• Proven customer service experience


• Order processing experience


• A professional phone manner and personable approach


• Comfort working in a fast-paced, high-volume environment


• FMCG experience (highly regarded)

At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.