Customer Service Officer — FMCG (Mon-Fri, No Weekends)

people2people; Brisbane; On-site; AUD 47,000 - 55,000; Full time

Benefits offered by this job

Hourly rate $36.81 + Super

Mon-Fri 7:00am–3:00pm

Inner South Brisbane location

Parking available

Gaining FMCG experience

Job summary

people2people is seeking an experienced Customer Service Officer for an initial 6-8 week assignment with a well-established FMCG organisation in Brisbane.

You will handle high volumes of enquiries, process orders via phone, email, and live chat, manage returns, and maintain accurate records while building strong relationships with customers and internal teams. Hours are Monday to Friday, 7:00am to 3:00pm, with $36.81 per hour plus Super.

Qualifications

• Experience in a busy customer service environment.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Professional and confident phone manner.
• High computer literacy and ability to learn new systems quickly.
• Ability to multitask and prioritise in a fast-paced environment.
• Experience using Dynamics 365 is advantageous.
• FMCG industry experience is advantageous but not essential.

Responsibilities

• Process customer orders via phone, email, and live chat.
• Manage returns, exchanges, and customer enquiries.
• Ensure accurate data entry and order processing.
• Make outbound calls to confirm order details and customer information.
• Maintain and update customer records.
• Build strong relationships with customers and internal stakeholders.
• Collaborate with the wider team to meet service and performance targets.

Skills

Customer service experience

Attention to detail

Excellent communication

Professional phone manner

Computer literacy

Multitasking

Dynamics 365

FMCG experience

Tools

Dynamics 365

Job description

people2people is seeking an experienced Customer Service Officer for an initial 6-8 week assignment with a well-established FMCG organisation in Brisbane.

You will handle high volumes of enquiries, process orders via phone, email, and live chat, manage returns, and maintain accurate records while building strong relationships with customers and internal teams. Hours are Monday to Friday, 7:00am to 3:00pm, with $36.81 per hour plus Super.