Customer Support Agent

Tacticall; Brisbane; On-site; AUD 48,000 - 69,000; Full time

Benefits offered by this job

Hourly rate plus Super

Full-time hours

Rotating roster

Brisbane CBD office

3-month temporary assignment

Global organisation

Job summary

Tacticall Recruitment is seeking a Customer Support Officer in Brisbane to be the first point of contact for invoicing and account enquiries. You will manage inbound calls and emails, investigate issues, and deliver timely resolutions while prioritising an outstanding customer experience.

Join a collaborative, high-performing team and contribute to first contact resolution while supporting accounts receivable outcomes. This is a full-time, temporary 3-month assignment with potential extension.

Qualifications

• Experience in a fast-paced customer service or contact centre environment.
• Strong customer-first mindset with problem-solving focus.
• Confidence navigating multiple systems while addressing inquiries.
• Excellent phone communication and active listening skills.
• Strong time management and ability to prioritise tasks to meet KPIs.
• Commitment to diversity and collaborative teamwork.

Responsibilities

• Responding to inbound calls and emails relating to invoicing and account enquiries.
• Investigating and resolving account and billing issues.
• Providing exceptional customer service while supporting accounts receivable outcomes.
• Escalating complex enquiries to specialist teams when required.
• Maintaining accurate customer records across multiple systems.
• Participating in quality assurance and continuous improvement initiatives.

Skills

Customer service

Contact centre

Invoicing

Multitasking

Active listening

Tools

CRM software

MS Office

Job description

• Join a Global Employer of Choice
• $42.49 per hour + Super
• Full-Time Temporary Assignment

Looking for your next customer service opportunity with a world-renowned organisation? We're seeking customer-focused professionals who thrive on solving problems and delivering exceptional service. Join a globally recognised employer with a reputation for putting both its customers and employees first.

This is an exciting opportunity to work with a collaborative, high-performing team supporting small and medium-sized businesses across Australia.

About the Role

As a Customer Support Officer, you'll be the first point of contact for customers with invoicing and account enquiries.

You'll manage inbound calls and emails, investigate issues, and deliver timely, accurate resolutions while providing an outstanding customer experience.

Working within a close-knit team of around 10 people, you'll be committed to achieving First Contact Resolution, ensuring customer enquiries are resolved efficiently wherever possible.

Your responsibilities will include:

• Responding to inbound customer calls and emails relating to invoicing enquiries
• Investigating and resolving account and billing issues
• Providing exceptional customer service while supporting accounts receivable outcomes
• Escalating complex enquiries to specialist teams when required
• Maintaining accurate customer records across multiple systems
• Participating in quality assurance and continuous improvement initiatives

About You

We're looking for someone who enjoys helping people and takes pride in delivering exceptional service.

You’ll bring

• Experience in a fast-paced customer service or contact centre environment
• A strong customer-first mindset with a passion for resolving problems
• Confidence navigating multiple systems while investigating customer enquiries
• Excellent phone communication and active listening skills
• Strong time management and the ability to prioritise competing tasks
• Experience working towards KPIs and service standards
• A genuine appreciation for diversity, inclusion and working collaboratively with people from all backgrounds

What’s On Offer

• $42.49 per hour + Super
• Full-time hours, Monday to Friday
• Rotating roster between 7:00am and 5:00pm
• Brisbane CBD office with easy access to public transport
• Initial 3-month temporary assignment with potential for extension
• The opportunity to build your experience with a globally recognised organisation